Atlantic Coast ChartersReviews of atlanticcoastcharters.com

Our first bus charter to Atlantic City was good, however, the bus was old, the radio did not work. I was told they had newer buses when I first made our reservation. Our driver was good.

Our trip up to Chautauqua was excellent, and I would rate it a 5. We had very professional drivers. It could not have been better. However, on the return trip, our drivers were not nearly as professional, we had to stop on the PA Turnpike to allow bus computers to "fix themselves," we had to make a stop at a bus depot in Hagerstown, MD to drop our two drivers off who were out of hours, and pick up a new driver. This stop took a lot longer than described. It turned out to be a nine hour drive home, getting us in at midnight.

While you were great to work with, I wanted to express some disappointment in the bus driver we had. 1. He arrived at 11:30 am, when I went out to talk to him and introduce myself, he didn't tell me his name and when I asked him if he was ready for the day he said "I don't have a choice". 2. We had the bus filled with our guests, and were waiting on one more. I told the bus driver that we were just waiting on one more person and he turned to me, clearly aggravated and said "we need to be on time" while tapping his watch. (Weren't we contracted for 7 hours and had flexibility if needed?) 3. Our guests spoke to him as they boarded the bus and several exclaimed how unfriendly and rude he was. 4. After we left around 12:15, he proceeded to make a wrong turn down a windy and narrow rode causing us to go 30 minutes out of our way. A guest of ours was able to get him turned around and on the right route. We lost 30 min of our time because of this mistake. Normally I wouldn't make a big deal about it, however he never said anything to us about it and he was rushing us in the beginning of the trip. 5. We ended up staying at the first brewery, skipped the second and went to the last one to finish our day. At the last brewery, we had a guest that turned her ankle causing it to swell. When the bus driver dropped us off, we all said thank you and I tipped him. The injured passenger got off the bus and then tried to limp down the street with her husband helping her. She literally lived 4 houses down from us and the driver had to pass right by her house. He was downright rude about allowing her to get back on the bus and get dropped off in front of her driveway. Our neighbors did a trip and worked with April, back in the spring. The bus driver for that event was so amazing. He was friendly and nice. We filled this bus with neighbors from the same community and this family joined us as well. There was a lot of lamenting about what a difference it was from the their trip due to the attitude of the bus driver. Thank you for listening. We had such a great time and could easily see doing this again or at least one of our neighbors doing it. I don't want one driver to affect the opportunity for future business.

A pretty good trip, but one of the two drivers was very short with us when one of the children got sick on the bus. Also their driving was agressive -- not accustomed to being two feet behind another bus going 55 miles an hour. Plus side - buses were clean and in good condition and we departed and returned on time.

Bus drivers were kind and professional. Buses were clean and had chargers and wifi as requested. Unfortunately, we had a horrendous experience getting out of the city and returning to our hotel. What should have taken 45 minutes ended up taking over two hours. This resulted in our students being sleep deprived when it came time for our performances. Buses didn't always stay together which resulted in groups arriving at different times.

Very old bus and nothing worked....microphone only worked occasionally and only if you jiggled it ....we had to holler most of the trip for our games.....no a/c on way home ....it was blowing but hot as hell and the thing you turned above your seat...most were broken .....also not enough trash bags on seats ...only up front ......DRIVER was very nice and helped to assist those offf the bus who needed help, etc.

I've been a customer of Atlantic Coast Charters for nearly four years. At that time I was ever so impressed by the customer service, the bus and the buses features. Unfortunately, over time I've had a couple of not so good experience with the previously expected bus accommodations. Needless to say, overall I would give Atlantic Coast Charters a 3.5 star where as before my rating was always a 5 star.

We enjoyed our experience with Atlantic Coastal Charter's driver Ryan. The air conditioning was not working well in the back of the bus. I received many complaints from our recent graduates (adults). The driver could not fix the problem on his own and the issue probably required some mechanical servicing. It was a hot day and the driver tried to park in the shade and idle the bus when possible. It did not get better until the temperatures outside subsided but by that time most of the tour was finished.