adam H.
Giving two stars because the drivers…
Giving two stars because the drivers were always courteous. Used this company to get spring sports teams to their games. Had very specific departure times and pick up locations. Buses were late 50% of the time. Drivers never answered their cell phones and the company was unresponsive to the recurring issue. Excuses were always about having to find a last minute driver or the bus they had scheduled had mechanical issues. Regardless, never a phone call letting us know about any delays or reassuring us the a bus was in fact on the way. Final straw was when the bus never arrived to take one of our teams to the conference championship. Again, no communication from the driver or the company until after we had to find alternative transport. Then it was ‘oh, the driver read the ticket wrong’. If reliability isn’t an issue, the drivers are nice.
Response from Atlantic Coast ChartersApr 24, 2021
Mr. Hertz, I am very sorry for the issue this morning. However, you materially mis-state facts about the lateness. I will have my dispatcher pull GPS reports for each trip to show you the correct data.




