Atlantic.Net, Inc.Reviews of atlantic.net

I appreciated being able to get a hold of an actual person on the first try. While initial contact couldn't help me with my problem, they were very patient and helpful with making sure I had a ticket created with the correct problem statement and that I was able to receive my ticket number. We were down for a couple hours and hadn't received a call back so I called back in and they apologized for the escalation tech who had been tied up but the second tech took a stab at my issue and was able to resolve it. It's nice to know that when I call in to support that it's not just a call center that you actually get a support tech that may be able to help even if it may end up in escalation.

The customer service personnel was extremely patient and helpful, he allowed me to fully accomplished the task I had intended to, I ended the call very pleased and satisfied

Timely, detailed and precise response to a not obvious SSL chaining issue.

After I signed up with a credit card, they made me verify the transaction and then had to wait a long time to receive the next verification email, not the email that the account was activated. They asked for a driver's license, passport, etc., and then waited again. In the end, what they did was refuse with the reason not to disclose because of rotten security and I was asked to continue waiting 5 to 7 business days to receive the transaction amount. 1 round of getting perfect user information, I had to do the above steps with a total time of more than 24 hours and the result was 0 and consider my information taken by them

The registration process at Atlantic.net has been extremely disappointing. I submitted every required document exactly as requested, yet my account still wasn’t approved with no clear explanation given. The entire onboarding flow feels overly complicated and unclear, making the experience frustrating. It honestly feels like a complete waste of time. For a VPS provider that claims to be professional, the verification process should be transparent, straightforward, and user-friendly. Dont waste your time. U should use another provider.

I registered on the website and provided my credit card for verification. After two days of waiting, they decided not to approve my account without giving any reason or explanation. Completely unprofessional — a joke of a company.

I would like to express my sincere appreciation to the Atlantic.Net support team, and in particular Derek S. and Matthew Santiago, for their exceptional assistance in helping me onboard a new developer to my platform. Over the course of more than two hours on the phone, Matthew and his team worked patiently and professionally to ensure that our configuration was completed correctly and securely. They guided me through the process of setting proper access privileges, connecting through the VPN, and structuring permissions so that my developer could work efficiently—while maintaining the highest level of security for my business operations. Their thoroughness, clear explanations, and commitment to protecting client data truly stand out. The team made what could have been a complex and stressful process feel manageable and well-organized. I’m very grateful for their partnership and professionalism, and I would gladly recommend Atlantic.Net—and especially Matthew Santiago—to anyone seeking a knowledgeable, responsive, and security-focused hosting provider.

Your entire team are amazing. Fantastic customer service. I had the pleasure working with Mathew today, and he was patient and incredibly helpful. It's reasons like this is why I have been a customer for many years. 5 stars well deserved to the staff.