Atlantic.Net, Inc.Reviews of atlantic.net

Estable, confiable

I was recently running a cloud server on Atlantic.net. I had 3 TB of bandwidth included on my server. My server was the victim of some sort of DDoS attack, and I went over my bandwidth cap by about 1 TB. Normally, a TB of extra bandwidth is about $5 - $10 on other providers, but they wanted $27! I was not alerted to this bandwidth overage, I only noticed because I logged into my account. I contacted their billing department, and they told me "Upon review of your account, we see that your server had a TCP reflection attack. Unfortunately, this is due to your server not being properly secured from attacks and Atlantic.Net does not assume liability for such attacks". Their support offered no solution other than to just pay the overage. I don't see how this is my fault as I can't protect my server from DDoS attacks as I have no control over the network. Most providers have some sort of DDoS protection at the network level. I've had similar issues with other providers (namely Digital Ocean), and they agreed to waive the bandwidth fees as it was illegitimate traffic. I didn't expect them to totally waive the fees, but a reduction would be nice. This is a terrible way to treat a customer, especially when other providers would waive the bandwidth fees. I replied to their email on the same day, and I have yet to receive a reply 3 days later. Edit (18/10/23): I received a response from support, and they agreed to provide a $20 credit to offset the bandwidth overages. Support was very understanding and helpful

Easy Resource Deployment

do not trust. they charge your card and then deny membership without giving any reason or giving you chance to rectify if there is any mismatch in data. After reaching out to them, they acknowledged the requirements and suggested me ways to get my account approved. It was very unpleasant initially but it seems they are not as bad. Thanks guys.

Updated on June 28 2020 After letting this review I was contacted by their support and after a while they solved the issue. Thank you. ------- Signed up with a free promo code, indicated my personal details as well as credit card information, also sent a scan of my ID card and hey banned my account. The message I have got from their support: Greetings, After further review we are unable to keep your account active. The information provided is not valid in our systems or matches previous sign up information. We cannot provide any additional information at this time.