Hartsfield-Jackson Atlanta International AirportReviews of atl.com

This is the most horrible airport I have ever encountered. Look I know Delta Airlines is a terrible company but most of my problems on this trip were caused by airport employees. I also know these people are poorly paid, but that is no excuse. With few exceptions they are rude and unhelpful. In this case there was a plane load of people trying to make connections but they only had one lane open. They also insisted on opening each duty free package, which caused further delays. If people asked questions they just turn and walk away. And must they continually scream at everyone? How on earth did they manage to hire so many incompetent people. My advice ....avoid this airport at all cost.

Terrible staff. Would not let us use plastic bins and had everyone place clothing and personal belongings right on rollers causing things to fall and get caught. I think they did not want to bother to replenish or deal with the bins. Police officer in the cage was playing solitaire on his I pad sprawled out on a chair. No air conditioning or minimal in all terminals . This airport as busy as it is cannot handle the business. I will avoid connections here at all costs. No one on staff looked like if they did not have to be there , wouldn’t. Mayor should be ashamed to have international and domestic travelers experience this in Atlanta. Not a good show at all for this city.

Don't leave your cars in the Dayly parking lot. My son traveled 5 days for work and when he returned he didn't find his car, only glass on the ground. It's disrespectful, they make you think there's security when there isn't, they charge you when the truth is they don't give,they just want to take their money.

This complaint goes to the US Border Authorities at Atlanta Airport. We flew in yesterday 16 Aug 24 from Bogotá and were on transit to Paris and Düsseldorf. After passing through passport control (our whole 4 persons family had to give fingerprints whereas others didn'thave to - who knows why ????) we had a very disgusting experience in the hand luggage security control. Almost all of of the FEMALE officers where extremely unfriendly. As a passenger who is on connecting flights you usually don't say anything because you don't want to be sent back to the queues' end. The treatment was humiliating especially for my wife who is Colombian. Why do people behave like jail vigilants once they get dressed with a uniform? This was really a disgusting and totally inappropriate and unacceptable behavior from the border control Authorities. This was our LAST time to transfer through Atlanta. Unfortunately in a prior journey some years ago we had a similar experience. I want to be treated as a guest, not as a criminal.

Gate c33, not a single power outlet works.

World's worst airport for passport control..... I travel to Atlanta regularly because I have family here and each time I travel the experience just gets worse. Most recent experience a few days ago.... 2 hour queue to passport control, reason being? Insufficient number staff who prioritize US citizens; amazed people aren't fainting due to the heat and lack of air, especially after a long flight, no apology from staff when you get to the desk, only rudeness

This airport completely changed my views of Georgia The majority of the employees were so very rude and unhelpful. I just felt unsafe there. It was very busy, and no where to eat at the restaurants because they were full. We did run into one Angel staff member. He helped push my handicap father all around the airport without even asking. He told us to keep close because " this airport is full of snakes". He probably wanted a big tip lol, and he got one, but he at least took the time to be helpful. We have drove through Georgia before and liked it, but I no longer want to EVER go back to Georgia! I sure as HECK will never go back to that airport again. We were there twice throughout our last vacation for a lay over at different times of the day and it was a equal nightmare!

ATL is the worst airport in history, its not the airport, but the employees. they are not disability friendly at all. I have low vision, and needed a wheelchair to get thought the airport, the employee that push me took me to my location and then ask me for a tip, i had no money on me, so she took the chair and had a smart remark. Custom is the worst ever. When me and my daughter arrive back from Jamaica, there was a wheelchair there, but no one was there, so a maintance guy push me so far, then my daughter had to continue. we continue to customs, and i had to push two big suitcases, while my daughter was pushing the chair. we passed several young people standing around joking around that work in custom, and not one reach out to help. When we finally got some help form a employee that seen us struggling he took our suitcases. when we was going into the custom line, I asked a young man which line we go through, he began to screen out loud in a cartoon voice to get laughs and embarrassed me, When i was in line to go through security, I was in tears because i did not understand why the bad treatment. I told the guy at security what happen, his comment was they just be acting like that, WOW is all i can say. They treat you like you are a criminal.