AthlecatReviews of athlecat.com

Been 2 months since I ordered. No updates. No response to email…🤷‍♀️

Still haven’t been reached back out to about my wheel falling apart. No refund. No replacement. No contact at all. Terrible company in terms of product and customer service.

Didn’t receive anything from Athlecat since placing the order two weeks ago 4/16. Tried emailing their customer support and received no response. There is no phone number to call or anything either.

Never received the order I paid for! Ordered on 11/02/24, today is 03/03/24. Athlecat promises to deliver in 3-7 days on the website. The company doesn't answer anywhere to give me an update or anything at all, despite numerous attempts. I'm suspecting a scam now. Will add to my review if ever receive my order.

C'est bien beau d'avoir un site louant les vertus d'une roue pour Chat, mais lorsqu'on veut en commander une tous les produits sont épuisés.

After placing my order, I experienced a significant lack of communication from Athlecat. The designated shipping window passed without any updates, prompting me to seek clarification on the status of my order. Unfortunately, my attempts to reach out via various channels, including the customer service number, social media platforms (Facebook, Instagram, and Reel), emails, and the shop app, proved unsuccessful. Regrettably, my partner and I encountered a considerable challenge in reaching your customer service team. Despite numerous attempts—nine for me and an additional five for my partner—there was no response. The frustration deepened as we received no acknowledgment or assistance, leaving us feeling neglected as customers. In a desperate attempt to resolve the situation, a stranger on WhatsApp, who claimed no affiliation with Athlecat but expressed having some past connection to the web domain, intervened on our behalf. This individual managed to make contact with Athlecat and reported receiving a response. However, this unconventional and convoluted process left me questioning the legitimacy of the entire transaction, creating an unsettling experience. As a customer, I expected a more efficient and transparent communication process, especially when faced with delays and unanswered inquiries. The lack of responsiveness and the involvement of an external party further contributed to my dissatisfaction. Despite the quality of the product being satisfactory, the overall customer experience has left me disheartened. I sincerely hope that this feedback prompts a thorough review of your customer service procedures and communication channels to prevent such issues from recurring.

Third request for a review but I still haven't received my order. Ordered 12/31/23 and today is 1/14/24.