AtariReviews of atari.com

SLOW delivery. Ordered intellivision sprint 12/29, 8 dollar shipping charge. Finally received 1/9. However did receive updates from both fedex and atari as delivery got close, which was appreciated.

What didn't go wrong? All I hear back is "we are sorry", "your feedback is valuable", and "we are taking this seriously for the future." You don't have a future. You need solutions in the present. Words don't do anything for upset and cheated customers. We speak money. I suggest starting with refund = the shipping cost. It was late for release anyway, as well as poorly packaged/protected for shipping. This company is done. You're done.

I ordered the MKKE. It was supposed to be released on 12/12/25. It was shipped on 12/16/25. However, only the game was shipped; the contents of the Collector’s Edition will not be shipped until May. That means I now have to pay customs duties and the handling fee twice. This is an absolute disgrace. It’s basically fraud. It’s just difficult to sue Atari from Germany. This was the last time I bought a product from Atari, and I hereby warn everyone against buying anything from Atari. One of the worst companies on this planet. Shame on you, Atari.

STAY AWAY AND DONT BUY FROM THEM!!!!!!!!!!! They Send me the Wrong Game Edition (Mortal Kombat Collection Green instead of Blue) I make a Refund and till 14.12.2025 they dont answer and i cant do anything. I wrote over 10 Mails and write i will do a Money Charge Back - nothing no answer from them till today!

Hello, honestly, first and last time on this site. The truth is, avoid pre-orders; there's no follow-up and they don't respond to requests. Avoid ordering from Atari, I'm disgusted.

Placed an order on the 5th and still has not shipped out. I should have looked at these reviews before placing the order.

Ordered a Gamestation Go. Paid for it in full. Cannot tell me when I can have it. Asked for a refund and ignored me.

Customer service is horrendous. As of right now they are refusing a full refund even though the mistakes were on their end. It's basically theft and fraud because their website is very specific about policy but they won't honor it in practice.