Steve H.
Purchased a mount and phone holder
Purchased a mount and phone holder, unfortunately the mount broke the trim on my car because of the way it fits. I cannot return it because I mounted their phone holder into the pre drilled screw holes. I was planning to keep the phone holder as these items are sold separately. Bottom line I would not purchase from this company, if you’re not satisfied you will still pay a restocking fee and return shipping. I am now stuck with a $40 peice plastic and broken trim in my new car. When a company will not stand behind your complete satisfaction it tells you the return rate is very high.
Response from AtachmountsOct 13, 2026
Hello Steve, We’re sorry to hear about the trim damage you reported. When you contacted us, we provided a direct link to our return and product review process so we could collect the information needed to review your concern. We have not received a follow-up through that process, and our reply did not deny your refund request. Our standard return policy applies to unused items. However, a reported fitment or product issue needs to be reviewed so we can determine the appropriate next step. You can request that review for the vehicle mount while keeping the separately purchased phone holder. Please reply to our email with photos of the mount, the affected trim, and your vehicle details. We would appreciate the opportunity to review what happened and help address your concern. The A-Tach Team


