Terje O.
I received the battery I ordered and…
I received the battery I ordered and installed the new battery in the laptop. ASUS - Vivobook Pro 16 Product Name: K6604JI - S/N: R4N0CX01S76315C After installing the new Battery the battery runtime was still poor. From 80% to 30% max 45 min. at best. From 100% to 30% 50-55 min. That was approx the same as the battery I removed. Please advise if possible, why the battery does not last more than 45-50 min. When new I believe it could go for a few hours. I still have the old existing battery.
Response from AsusbatterystoreSep 16, 2025
Dear Terje Ostbye, Thank you for your message and the detailed information regarding your ASUS Vivobook Pro 16 (K6604JI). Unfortunately, the new battery did not last as long as expected. Our customer service department has contacted you by email; please monitor your inbox. We will address this matter as soon as possible. We sincerely apologize for the inconvenience and will resolve this issue as soon as possible. Sincerely, the asusbatterystore.com Team