CG
Seller does not honor return policy
Seller sold me a battery which was well below advertised capacity. Their stated return policy is 100% refund for defective items. They refused to honor this, instead offering a 50% refund for a battery I have no use for. they first tried to get away with a 10% refund. Their refusal reason, and I quote, is "due to cost and process constraints".
Response from AsusbatterystoreMay 28, 2025
Dear Customer, We are very sorry that you encountered such an issue and thank you for reporting this to us. We value your experience and feedback very much and will investigate this issue as soon as possible. First of all, we apologize for the inconvenience caused to you. We are always committed to providing customers with high-quality products and a satisfactory shopping experience. If the product does not meet your expectations, we are willing to provide corresponding solutions. Regarding the battery capacity issue you mentioned, we will review the product specifications and quality control processes to ensure that our products meet the advertised standards. If there is indeed a difference, we will take necessary measures to improve it. Regarding the implementation of the return policy, we will communicate with you again to ensure that you can get a satisfactory solution in accordance with our policy. If there are any misunderstandings or unclear points in the previous communication, we will clarify and deal with it as soon as possible. We value your feedback very much because it helps us continuously improve and enhance the quality of our service. If you have any other questions or need further assistance, please feel free to contact us. We promise to take every feedback of yours seriously and work hard to satisfy you. Thank you again for your understanding and patience, we will get in touch with you as soon as possible to resolve this issue. Best regards, asusbatterystore.com team