Elena
Review of my experience with the agency relationship
I worked with AST travel Agency as a travel agent for approximately two years. When I joined, I paid a $300 registration fee. My understanding of the agreement was that a 30-day written notice period applied to ending the relationship. I received written communication stating that the working relationship "has ended," which I understood as ending our working relationship. Around that time, before what l understood to be the end of the 30-day notice period, I experienced changes to my access to certain agent communication channels and travel-related resources. I requested reimbursement of my registration fee because I believed the termination process did not follow the notice terms of our agreement. The company declined my request. During my time working with the company, I encountered communications that I considered unprofessional, including the use of profanity during work-related discussions. I found the management style and communication processes to be disorganized, which made expectations and communication difficult to navigate. I recommend that anyone considering joining this agency carefully review all written agreements, fees, access expectations, and termination terms before entering into a similar business relationship. Based on my personal experience, I would not recommend working with this agency without first fully understanding all terms and expectations. This review reflects my personal experience.
Response from AST Travel AgencyJun 19, 2026
This review does not reflect a customer travel experience. The reviewer was a former independent contractor, not a client of Utah Detours LLC / AST Travel Agency. The matters referenced in this review relate to a written contractor agreement, including onboarding fee terms, access to internal contractor resources, termination provisions, and commission payments. All qualifying commissions owed were paid, and access to internal company channels is reserved for active contractors. We respectfully dispute the accuracy and completeness of this review. Because this is a private contractor matter, we will not discuss further details publicly, but we are prepared to provide supporting documentation to the legal authority if necessary.