Raven P.
The worst customer service I have ever experienced with a company ever!
This credit card company is absolutely horrible! I have received the worst customer service I have ever received from a company! I requested to update my phone number on my account because I lost access to my old phone number by switching cell phone companies. I have a new number now that needs to be added to my account. I sent a request to this company to update my phone number on my account, just update my phone number on the account. I was instructed on how to send the proper documentation to them so that they can verify my identity and update my phone number. I sent my first request on September 22nd. This is October 1st, and I have sent my documentation via email numerous times since September 22nd, via their requested delivery option. I verified my identity with this company through email and by calling customer service numerous times since September 22nd. I have had a few representatives verify that they received the requested documentation. I am still trying to get my phone number updated on my account because I continue to receive emails requesting that I send them the appropriate documentation, even though I've already sent it and verified that they received it through email. They are still refusing to update my information on my account so I can get into my account. I have been trying to get into my account since September 22nd and still have not been able to get into my account. I have been told numerous times that they received my driver's license and that it would take 48 hours for them to update my phone number. My phone number still has not been updated on my account, and I'm still trying to gain access to my account, and they're still refusing to change it. I have never had an issue updating my phone number on any account, whether it be financial or other, the way that I have been fighting with this company to simply update a phone number. I will never ever ever ever be dealing with this company again. Horrible, horrible customer service, and I would never recommend this credit card company to anyone ever! I will be actively telling people not to ever use this company.