Their support has been terrible. They could leave your ticket unanswered for over 4hrs and if they respond if you give feedback immediately you might have to wait another couple of hours. Just terrible.
Response from ASPHostPortalSep 26, 2023
We apologize for the delay in the response. Above all, we like to inform you that we manage to resolve your issue in under 4 hours. We will always try our best to resolve any technical issues as soon as possible. However, on some occasions, some inquiries may require further research and server setup and the problem resolution can take a bit longer than expected. If you believe your issue has not been resolved yet, please always feel free to contact us back by raising a ticket via our help desk system. Again, we sincerely apologize for the previous inconvenience
TR
tristan
really bad
really bad. signed up, email service is junk and needed private external email, servers are so slow its not funny, support barely answers or takes forever to answer and clearly cannot be bothered to do anything. they read support tickets and just leave them on read, unreal. considering just charging back. i joined through hostforlife.eu they seem to have several domains for the same company.
edit see reply below this company just lie about everything, i have all of the proof. and everyone should read these reviews before wasting away money on this "company"
Response from ASPHostPortalSep 26, 2023
We apologize we do not recognize you as our customer here. Is there a domain name you can share here? It looks like this review is from one of our competitors
DJ
david J.
Please don't trust ASPHostPortal, these are liars and Con artists
This is the slowest servers on this planet I ever seen and they will also try to steal your money because they don't have many customers, these evil creatures are fooling people who never used the servers before and the people who use to create simple websites, They put thousands of users in 1 server and try to sell their crap, only some inexperienced people who create few pages of websites might like it because no traffic for them, this is not good place for e-commerce websites, they are lying, cheating and conning their customers and trust me they will be gone forever very soon. Con Artists, also they will never , ever give you any refund. Liars and con artists, They also have hired some people to write good review about them , any experienced programmer will never say a good things about their servers, so Please don't believe these inexperienced losers, they are lying to you. Only people who write good review about ASPPortal are their own employees. Only a 5th grader can use their servers because they will use these servers to create websites to do their home work, Not for any other professionals. Please don't trust these CON men, Also there are too many cheap servers available over the internet . all of them are here to make money, and profit, many Indian webservers are like that. BUT they will put 1000000 of users on 1 server and try to make lots of profit from ordinary people like you. There are also so many so called Journalists and self pro claimed experts who write about these servers like top10.com and other dishonest people , who know nothing about these servers because they are not very technical, but they know how to write bull , so they lie a lot , either They technically know nothing or they are also lying crooks , because you can figure out everything from the way they write and make judgement about any servers. I have tried quite a few servers over the internet as a developer, Please don't trust their review. Most importantly please don't give out your credit card information to either pay pal or to any of the servers. Most of them will say you will get the money back in 30 days, Most of them will lie to you. I had very bad experience with IONAS and ASP HostPortal servers. Trust me they will never never return a penny although they advertise on their websites. I think these crooks are running some old computers and servers in their home Garage and trying make millions of dollars from you. Please watch out and be care full and be aware of these Con Artists who are all over the internet. Some of them are also located in Russia and some are in Europe and USA. America and everyone please don't give out your credit card information to any of these criminals and get ripped off. You see America, Pay pal is also trying to steal your money and they both want to steal your money to enrich themselves at your expense, the funny thing is these thieves will never last for long time. in the old days Mafia try to rob everyone and steal to get rich and now the Mafia and these thugs are using Internet to steal money from the Normal people.
Response from ASPHostPortalOct 10, 2022
Hi David Joey
Thanks for your review. First of all, we are UNABLE to locate a customer under your name on our system. You mentioned that your site is not working and our server is slow. The question here is that have you reported this issue to our Support Team? If you did, would you please share the Ticket ID here? Would you please inform your domain name here as well?
You mentioned that we just operate 1 server and we have thousand of clients on our server. Do you have the proof to support your claim here? For your information, we do operate servers in *multiple* Data Center (UK, US, Netherlands, France, Germany, Singapore, etc). So, your claim that states we just have one server is completely untrue!
But anyway, please just SHARE a screenshot of the ticket you have created to our Support Team and we love to know more about you.
By looking at your past reviews, it looks like you leave an identical negative review to other site (FastHost) as well. Are you really our customer OR are you just one of our competitors?
We love to hear more about you.
MD
Mike D.
Horrible service
Horrible service. Whenever they update the servers, all the permissions are reset to some default that is not consistent with your application needs and the site goes down. You contact them and they do nothing. Typical time down is 8 hours. This happens all the time and they have the guts to tell you that is normal. It's not normal for a site to go down everytime they make an update. It's so bad I created a monitoring system to record the events and when they get resolved.
Response from ASPHostPortalOct 10, 2022
Hi Mike
Thank you for your feedback. Have you reported this issue to our Support Team?
For your information, all our servers are closely monitored in every 10 mins. If there is a server that is down for more than 10 mins, we will be automatically alerted and we will certainly take a look closer.
Based on this setup, we *never* have a downtime of more than 2 hours. You mentioned that your site was down for more than 8 hours. You will need to inform our Support Team about it as the issue may happen to your site only and *not* to our server in general. For sure, we will get it checked.
EP
Edgar P.
Same as the person's review right below…
Same as the person's review right below mine. Except I put in a cancellation request a MONTH in advance. They just refuse to cancel my account. As the person mentioned you have to do it through the ticket support system they don't allow you to cancel your own account. In my situation, everytime I tell them to cancel my account they just close my ticket and keep my account active. Still active to this day.
Response from ASPHostPortalOct 10, 2022
Hi Edgar
We are disappointed to see you leaving. For sure, our cancellation is very, very easy. As long as you submit a cancellation ticket via our system, we will certainly cancel/close your account without any fuss.
If you believe your account has not been closed, please kindly inform your Ticket ID and we will sort it for you.
DT
Dmytro T.
No refunds
+ cheap
- rigged ToS - couldn't get a refund 1 day after getting billed in year 2022 (forgot to cancel the subscription before, btw u could only do that through the support, not through the dashboard)
Important note: I've made two mistakes (not knowing my subscription was still active; not knowing about the refund policy of this service), yet, I genuinely do not think their no-refund policy is forced upon them by external factors, just seems like a nice way to make some extra money on ppl like me.
Response from ASPHostPortalOct 10, 2022
Hi Dmytro
We are disappointed to see you leaving. For your information, we will *always* honor our money back guarantee and we will certainly issue a refund, provided that the refund is requested based on the policy written on our Terms and Conditions page.
AW
Anthony W.
Utterly Hopeless
Hi - I just wanted to warn you off ASPhostportal - I have been with them for years - Recently they had an issue and had to do a migration to another server which I was not made aware of - My site was down (They did put a ticket in on the helpdesk system to say this was happening), but I did not have any issues at the time and the message did not get through to my personal address. Now this I was annoyed at but the second one has broken the camels back - I was doing a promotion and tried to view my statistics and there were 0 users on the site ("Hmm" I thought, "I hope the site is up") - Anyway checked and it was down, They have a shared service which conflicted my SSL certificate with another companies so mine says "security risk" all over it. I contacted them with a support ticket headed "URGENT", after a few hours they asked if I had changed anything (No) and have been asking for an update for 10+ hours with no reply - The annoying thing is I am potentially loosing money (which I wont be able to claim anything for as these companies have T's and C's coming out of their ears) so I am at their mercy, Please whatever you do - Dodge like a bullet !!
RB
Richard B.
Zero support
The customer interface terrible.
Everytime I try to change something on my account you get redirected to a different site.
Like to update a hosting plan, you get sent back to the original site asphostportal.com and there is no option to LogIn, you just send your account password unprotected in the form details with the update . . .that is insane.
Customer service is slow and really inconsistant.
I have been told if I have a problem
To make a ticket via https://www. asphosthelpdesk.com
To contact https:// asphostportal .com/Contact-Us
To contact support@ asphostportal.com
To contact admin@ asphostportal.com
I have been sent links to check my tickets both on zendesk https:// asphostportal.zendesk.com/ and on their terrible interface.
I would understand this if it was not a tech based company but this gives me no faith to host my company servers here.
Ive built better interfaces in a week.
Also Ive been trying to cancel my account fo a week now and they still havent replied.