Regan A.
Is this store even open anymore
Is this store even open anymore. I've bought jeans from here and they were great. Now there's no respect they have my money

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Asoph (asoph.com) has 178 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
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Clothing & Underwear · Escondido, California
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Showing 33 reviews with 1 star · Clear filters
Regan A.
Is this store even open anymore. I've bought jeans from here and they were great. Now there's no respect they have my money
Tracey H.
Big big scammers.I ordered a sol de Janeiro set for my daughter Christmas 2024 and it never arrived.They kept saying it was delivered but it wasn't.They said I signed for it and I asked them to send me proof of my signature but they couldn't as I didn't even sign for anything. I asked for a refund numerous of times and they said with alot of bargaining they would refund me $25 but the set I ordered was €40 but I said sure better than nothing. Well I am still waiting on the refund,it's now April 2025 and they keep saying the refund was issued etc but still nothing on my side.They said at one stage that there must be an issue with my bank that I am not receiving it.They are a joke,never order anything off this website.Someone is obviously cleaning up with people's hard earned money. Very angry
Cp R.
I ordered item never received they sent me a tracking info that never moved locations and then said it was delivered no response about refunding my money it's been almost 2 months they said they delivered item not true I was home all day and have cameras in front yard that also cover my neighbors this company is a scam none of there phones work so u can never talk to anyone
Gigi R.
I placed an order with Asoph on January 1,2025. After inquiring where my order was days and days later, they gave me a tracking number and asked that I be patient. In tracking my order, it seemed to start in China and once in the US, it was going everywhere. It finally said it was delivered to Plymouth period, no address. I have no clue where Plymouth even is. I kept contacting them and never got an answer as to where my package went. 17track was noted as the shipper. It's a scam! On February 9th my credit card was fraudulently used 3 times in one day. I suggest NEVER ordering from the company. I've learned my lesson.
jonathan
DO NOT ORDER on that fake website. I ordered one month plus ago. Still waiting on that order. First it come from China, so it takes like 20 days based on their tracking number. I contacted them, no answer. Another Scam!! DO NOT ORDER, you been warned.
Jerlena Miller R.
I ordered a pant set online: Tropical Crop Top with matching pants. The item I received is NOT the same color as what is pictured on the website. I also used the size chart and ordered a size 3X, what I received is equivalent to a size 14/16 US. The item is a Final Sale item, so I cannot even exchange it. Do Not order from this website, you are essentially handing money to a company that is shipping out substandard garments, probably made in a sweat shop by people who are being paid pennies on the dollar.
Response from AsophJun 5, 2023
Hello Jerlena, We are so sorry to hear that you were not satisfied with the items you received. Regardless if your item is final sale, we have ways of helping you resolve your matter. We are available Monday-Friday from 8:30am-5:30pm via chat, email, and phone. Feel free to reach out to us with any questions or concerns. We are here to help.
Michou G.
14 dollars to return 2 items back from NJ to CA..never again!
Response from AsophJan 10, 2023
Hello Michou, Thank you for your review. We are sorry that you were being charged that amount to make a return. Most our customers have a preference of carrier when it comes to returning their items. Depending on the location and weight. Feel free to reach out to us. We are here to help Monday-Friday from 8:30am-5:30pm PST.
Ashley T.
I placed an order and had to return the items. Wish I would have seen the previous post about the return shipping cost and the unable to contact. I sent the item back and have not heard or received an email. Very frustrating. The clothing was nice it just did not fit.
Response from AsophJan 9, 2023
Hello Ashley, We are sorry to hear about your experience regarding the return process. We also apologize that you were not able to get a hold of us. Our members are available Monday-Friday from 8:30am-5:30pm PST. Please make sure to email [email protected] or contact us at 323)-302-9946. We would gladly assist you with any questions or concerns.