Ask The DoctorReviews of askthedoctor.com

Was signed up AUTOMATICALLY to pay £38 a month. Was only aware of this after 6 months. No emails or text messages stating the payment. Disgusting tactics. I was happy with initial service but the management are tricking the customers and will eventually lose the good work of the doctors. No morals.

Had been charged 75 dollars for membership although I didn't ask for that at all!!!! And when I spoke to them they informed me that it is non refundable

I called 3 months ago as my granddaughter was sick. This was my first time calling and will be my last. I used my debit card to pay $2. I waited 45 minutes on the phone. No response. I just found out today for 3 months $66 has been coming out of my account from Ask a Doctor. I called the bank. Guys do not use this company. They are scanners, I will find a way to report this company. Please check your accounts. Do not use this company. U pay $2 to ask a doctor and they continue to take $ out of my account and I did not speak to them. FRAUD SCAMERS, LIARS, CROOKS. SNAKES A HOLES. Do not use this company.

They are thieves!!!! I have been charged for monthly payment without knowing it!!!!!! They said it is their policy and no refund will be given. As I was trying to express my thoughts about the great doctors and how bad the management is, the lady stopped our chat. I have lost 43euros, they are thieves. I should have received a welcome email so I knew I had confirmed my membership. Nothing, they take the money monthly saying you have agreed!!!!!

Rate your recent experience... I have to give at least one star to tell more about my experience. On November 24, 2022 I was not feeling good and called my doctor. His office could not see me, They suggested I go online for Rocket Doctor.ca. I did and I got suckered. I agreed to pay $2 to ask a question. I explained what I had and I was told to see my family physician. I was then charged $79 on the same day. Received the credit card statement and noticed the charge. I called cc and was told they could not reverse the charges as this was a subscription. On December 30, 2022, I called the number on my statement 800-240-1371. The call was answered in the Phillipines. The amount of BS was incredible. They even told me they could see the email where I had agreed to the suscription. I asked they send me the email and I never received it. They also told me the doctor was in Florida. Ya right... This is a SCAM. Rate your experience... -10 and not stars... I wish there was a way to go after these people... Roger.

Spoke with the online chat worker and was told there would be a refundable £5 charge to talk with a doctor. Didn't have any issue with that, a week later I was charged £38. Found out that they automatically subscribe you to a membership after 3 days. Tried to get a refund and they say it clearly states that when you give the card details so its a valid transaction. It didn’t stand out to me, also when your sick, struggling and desperate for help why are you going to go through terms and conditions if you’ve been told prior its a £5 charge. They purposefully don’t tell you the rest so they can get you to pay it. Scammers.

A bunch of con-artists who stealthily take money out of year each month, when you you are told you are paying for a one-off service. Avoid these cowboy, con-artist scum like the plague.

This is total fraud. I have no idea how they even exist with a US address. They say $3 for an online answer. Then "sign you up" for membership...and charge you $60 a month without notification forever. They got 5 months out of me before I caught it on my credit card statement. I cancelled my card and called for a refund. The rep said "best I can do is refund the last 90 days". In short, their business model is based on the assumption that people will not check their credit card statements. At no time did they say you are automatically signed up for $60 a month. Then they said something about fine print....blah blah...call it what you want, this kind of "business" has no legitimacy having an Western World address.