Virginia L.
I thought this was a great service when…BUT NO!
I thought this was a great service when my computer problem was solved for $5. Imagine may surprise when I was also charged $65 for a "membership". When I called the number on my bill, an automated message informed me that I signed up for the membership and essentially "too bad". With no other way to contact them, I spoke with a wonderful AmEX representative to dispute the charge. She apparently has a direct line (I think they go through this alot). The good news is that they gave me a refund- TAKE HOME MESSAGE- Dispute the charge! The unfortunate issue was the defensiveness and rudeness of the Asktech representative. When I attempted to suggest that perhaps they should make the requirement for membership a bit more clear, she would not allow me to finish a sentence. They are robbing people and not very nice about it also.



