Rushabh S.
Free trial seems to be scam !
So I had signed up for a 5 day trial on 14th may with the starter plan. They just wasted time in the first 5 days and after me putting in all the data before hand again after signing up they asked me multiple questions which I happily answered hoping for the service to get going. But nothing happened and suddenly after 5 days they stopped my service without any email initimation. I only got to know when I signed in that the trial had ended without any activity. So basically trial is a scam ! Just to be sure and give them another chance I paid for a monthly subscription and after taking the payment they still didnt activate the service.. after using their chat service on their website I told them that I would put a review on trust pilot and then they just activated my plan and within 2 mins deactivated it again ! Seems very fishy. However in all its been a week and absolutely no activity on my account apart from showing some unimportant data about my account which I already would be knowing. When I asked them why the delay they told me heavy workload. I wonder why they dont put a disclaimer on the payments page that your services would be delayed on account of heavy workload.. pay at your own risk ! Uptil now no new followers, no activity. I never asked them to promise me followers but there isnt any activity ! Pls note this review is on the basis of one week (primarily free trial) and I would review the service again later with an open mind.
Response from Ascend ViralMay 21, 2024
This user signed up with an invalid credit card that was blocked by our system. When they eventually made a payment, it was then flagged by our system for fraud. Their payment was later refunded. They were never onboarded. No service was rendered to them due to their consistent billing issues. The Instagram account they eventually provided to us wasn't optimized for our service, so we asked them questions to clarify their niche and their goals. We have sent them an email to get them on the right track, but they haven't responded yet.




