MZ
Utterly useless and probably operated by AI
This service is useless. I've worked with them for 7 months (keeping optimistic), with my goals of targeting a very simple and easy to spot niche (women business owners in the health and wellness space). It started OK, improved after a couple of weeks, and I thought 'great', it's going in the right direction. However, after few weeks, it all started going downhill. It was targeting totally the wrong people. OK, I contacted them and they promised to 'correct course', saying there are always 'a few profiles that slip through', while they aim for at least 80% accuracy. Course corrected for couple of weeks, then once again, went totally off. Not even close to 80%. That's how it went, on and off, for the first 4 months or so, and I had to keep complaining and re-focusing the targeting, over and over. They started sending me profiles to look through and approve - even though that's literally WHAT I PAY THEM FOR. They insist it's not AI, but systems that are run and supervised by humans. After many back and forths and not getting anywhere, I've had to request to change my assigned agent, as clearly the first one did not know what she was doing (if it was indeed a human). They gave me one free month because of the ongoing issues, which was a nice gesture, but it only got WORSE from there. Once again, had to explain ten more times who I wanted to target, again I was often sent profiles to look through and approve (which again - is literally their job, AND most profiles were NOT the correct audience). It's gotten to a point where only a handful of followers were correct out of tens/hundreds/Thousands(?), and this was not only not helping my IG growth, but harming it - as wrong people obviously will not engage with your content as it's irrelevant to them. My reach has totally plumetted recently, and I'm sure it's connected. Finally, they've now moved onto a different system, and assigned me someone new (without notifying) - who once again did not seem to understand what 'women business owners' means. Two days later - someone else was my agent, again, no notification and they too sent me a new list of profiles to look through - NONE of which were my correct audience (a business coach for construction professionals??!). More complaints, more apologies and more promises to 'refine' targeting. Useless. I don't know if this is really operated by humans. If it is - they are totally incompetent while calling themselves 'marketing experts'. Any real person would be able identify whether someone is a wellness service provider or a travel blogger mum... This is an EXPENSIVE service - I've wasted hundreds or £££ that have gotten me, at best, a couple hundred 'good' followers' and many more totally irrelevant, over 7 months, wasting my time, and potentially harming my profile. Stay away.
Response from Ascend ViralOct 22, 2026
Hi MZ, Please email me directly and I can process a full refund for you. My email: [email protected] Thanks, Ethan Adams, CEO




