William
ink cartridge did not work.
Printer would not except cartridge microchip.
ASAP Inkjets offers discount inkjet cartridges and toner cartridges for Epson, Canon, HP, Lexmark, Brother and many other printers at enormous savings. When you compare our prices to local retail stores, you'll find you can save up to 80% in some cases by using our brand new compatible, or quality remanufactured ink cartridges -- Shipped free to your door, and backed by our 100% Guarantee! A typical person can easily spend a few hundred dollars per year on replacement printer cartridges -- a typical business will spend much more. Buying your inkjets and laser toner cartridges from us is an outstanding way to save money each and every time you need more printer ink!
ASAP Inkjets (asapinkjets.com) has 283 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingPrint & Graphic Design · Anaheim, California
Excellent
Print & Graphic Design · Granada Hills, California
Excellent
Print & Graphic Design · Granada Hills, California
Excellent
Print & Graphic Design · Granada Hills, California
Excellent
Showing 23 reviews with 1 star · Clear filters
William
Printer would not except cartridge microchip.
Laurel
I ordered my ink 10-30-14 and still haven't received it and its 11-8-14 I called 2 days ago and still nothing.. I am NOT happy !!
John P.
Hi charley let me tell you about the stupid deal I did with ASAP Inkjets. I ordered 5 cartridges and then thought what a good deal this is, as the black one worked very well and so I ordered some more of the same. Then I tried to use them, black seemed ok then I tried the yellow and it would not fit, I called the company and I think I went to India. Ok take pictures of the cartridge and send it to us and we will send another one, OK I did it. And said put it in the same order that is coming., OK they said in five days. When it came the cartridges would not fit and appeared as if the had all been filed down and had no groves in them. I called India again and got cut off time and time again and waited 17 minutes before I got to speak with the man who was sending my replacement yellow one in with my second order. I told him what was wrong and he said that I was not pushing in the cartridge hard enough and to do it again. So stupid me did it and the machine said damaged cartridge and would not work. Now I cannot get the machine to work at all because I have damaged the head or something even though I have put back the empty ones. Contacted India again and was told that none of the cartridges would fit and to send them back and get back my money. I was told I needed a return order number and they would send it in 24 hours but do not send back cartridges that have been opened. Needless to say I have not heard a word and sending the order back with out all of the cartridges in it is tantamount to being set up for them not to give me a return credit by the looks of things or to take a long time and hope that I go away.
Gerald
For a third time this year I was sent a faulty ink cartridge, I did all that was supposed to help in their help column to no avail. This last time (a week ago)I sent the required email request for an RMA return form, no answer, waited for almost 10 more days and repeated the process, guess what? That's right, still have heard nothing from these people. The last time this happened I also called them and got some person who spoke broken English and all he wanted to do was argue, telling me that I wasn't doing it right etc. I don't have time for this nonsense, but no big deal, there is a lot of competition out there and some with much better prices than@#$% ASAP
Thomas H.
Catrridge was not accepted by my Epson printer. On line help was promise in 5-10 minures....never came!!!! Finally I was told to return the cardridge at my expense. I was able to contact a person , in India I think, that told me to trash the failed cartrige and he would send a replacement. Let's hope I get it and it works, please hurry. Tom Hubbard
Response from ASAP InkjetsOct 29, 2014
Hello, were sorry about this recognition issue that you had with the Epsons, usually this can be resolved quickly (see http://support.uni-kit.com/customer/portal/articles/1667136-solving-over-95-of-all-inkjet-cartridge-issues-print-quality-or-cartridge-not-recognized-or-leaking-issues?b_id=1362) I see from our internal communications with you that a return is not needed, we already sent you replacements on Oct 24, please let us know if they worked out for you.
Jeanette
Today at 7:11 pm EST, I telephoned to place an order. Amy answered the telephone, and I told her that I wanted to place an order for the HP: 60XL/HP61XL using the 15% Coupon and Free Shipping. I asked Amy to clarify “We have just released new/improved versions for these popular models: HP: 60XL/61XL. According to Amy, she had to ask a technical person. I asked Amy to let me speak to the technical person. However, Amy put me on hold for more than 15 minutes before she came back to my call with an answer. Notwithstanding, I told Amy that I wanted to place an order for HP: 60XL/61XL, but I wanted her to quote me a price. According to Amy, she had to bring her computer on. While I was waiting for Amy again for a price quote, Amy hung up on me. I’ve been a loyal customer! I decided to call back to place my order. Steven answered the phone, and took my Order No. 16881. Steven transferred me to the accounting dept. to give my credit card information for Order No. 16881. Amy answered the telephone, but when Amy heard my voice, Amy hung up on me again. Patrick called me back! I was so angry with Amy that she had hung up on me twice, and wasted more than 1 hour of my valuable. I explained to Patrick what Amy had done, and told Patrick not to transfer me to Amy. My complaint is that Amy is incompetent and unprofessional. This isn’t an isolate incident with Amy. Amy is losing business customers and money for your company. If you are in business to make a profit, you need to fire Amy.
Response from ASAP InkjetsOct 29, 2014
Hello, very sorry to read about your experience - your experience is not consistent with our service philosophy. We will be thoroughly investigating your complaint internally. We would also like to make things right by you, so let us know what we can do to satisfy your needs by emailing us privately. Update: The call logs have been evaluated, there were phone interruption issues that day due to phone service issues. We are very sorry for the phone interruptions and the significant inconvenience they caused you.
Mamie S.
I was so disappointed wasted my money for something that don't work I will never buy again
Response from ASAP InkjetsSep 7, 2014
Thank you for leaving us feedback. As discussed via email, we appreciate the info you provided, we have identified the problem and are sending you replacements - no return necessary. You should receive them within 3-5 business days. Apologies for the inconvenience.