Arvest BankReviews of arvest.com

Well to start with! Me and my wife were trying to pay Arvest loan off ! We and our mortgage company called for a pay off ! What they told us was sent to them by certified mail on 4/02/25 ! We called on 04/26/25 ! And they told us we needed and additional $330.00 in interest ! Now tell me when you get a payout ! Explain to me how this happened ! So calling them and yes we were angry but wanted an explanation of how and why this occurred ! After BS talked the manager hung up on us ! Well on 4/30/25 we got the certified card that they received it on 04/24/25 ! My theory is they held it to collect the interest ! So long story short we paid it and I just what to reach out to others that this Arvest company is very dishonest and I any not stopping here to see others don’t get the same treatment ! Yeah one other thing would after paying a loan off early you should get a refund ! They laughed in a way when I asked that ! I’m done here but going to keep alerting others of this business !!

We invested in a CD and then moved to Texas. This makes the nearest branch 3 hours away one way. When the CD matured, they sent us an un-endorsed cashier's check. When we called to inform them they said they'd call us back and its been 2 weeks no call back yet. They want us to mail the check back, so they can say they didn't get it. They could cancel the check, they could wire the money but nope

AWFUL. I paused my card on the app while I investigated a charge I didn't recognize. After some digging I realized I did know what it was. When I tried to unfreeze it the app gave me an error so I called to get it straightened out. I was told my card never actually was frozen in the first place. Well the customer service lady was wrong, my card is frozen, I cannot make any purchases, I cannot log into the app and I can't get ahold of anyone from customer service. Why even run a bank if you won't let people have their money? The incompetence is overwhelming.

I had the worst experience with this bank. They gave 10 day grace period for CD maturity counting Sundays and Holidays. The communication from customer service is also not clear and very rude over call.

worst bank ever to do business with. 10 day hold on verifiable funds, only to find that out after deposit. exhausting multiple attempts to resolve, the bank was not willing to release the hold. terrible customer service.. money is in limbo, but they are drawing interest on the funds.. don't use this bank.

I've been a longtime customer of Arvest Bank, with a business account spanning over a decade, and I can't wait to switch banks completely. Arvest is so outdated it's laughable. While other banks in the U.S. have embraced technology to make banking easier and more efficient, Arvest seems stuck in the past. The website and app are nearly useless. Aside from checking account balances and transferring money, they offer little functionality. If you encounter any issues, such as fraudulent payments, prepare to jump through hoops to get anything resolved. They charge ridiculous fees and show little interest in helping their customers, even when it's clear the customer had no control over the fraudulent activity. Their customer service? A complete joke. Unhelpful, unresponsive, and far from the standard you'd expect from a bank in this day and age. Honestly, Arvest feels like the Walmart of banking: cheap, chaotic, and unwilling to prioritize customer satisfaction. Save yourself the frustration and go with a bank that understands how to operate in the modern era.

Would give less stars if possible. While traveling they blocked both Visa debit cards even with notes on accounts. Called in to resolve. Card restrictions removed. Very next day cards blocked. Their hours of operation are a hindrance to resolution. Most banks have 7 days a week staffed card department. My money is available yet cannot be used because of inadequate customer service, hours of operation, and a hair-trigger fraud detection system even when exclusions placed.

If I could give even less I would, these people lie straight to you and think it's okay, I was told by them to show proof of a 200 pound transaction, and the bank said to me in order for us to give you your money we need you to show proof of at least half of the payment so I showed them that, thereafter they said to me after you send the full amount then will we give you your money, I was told to buy 200 pounds worth of gift cards by the buyer who is using this bank, the bank said to me show us proof you have bought at least half of the gift cards, so I did just that thereafter they up and say to me show us proof of the full amount then we will give your money.