Arvest BankReviews of arvest.com

I wish I could give zero stars. Worst customer experience of my 45 years dealing with a bank. Do yourself a favor and find any other bank besides Arvest. I would not recommend them to my worst enemy. Their customer service is terrible and they will fee you to death. Then when you ask questions you get condescending answers from Steph Gros. If that's even her real name. Read the online reviews of this bank. They are terrible.

Are you serious your mentally deficient security thinks it's professional to curse at someone on a public sidewalk he really thinks he's that entitled no he is not, well you have showed us how you treat the public so now we the public will show how we treat you, with 1 star reviews and withdrawing our money

My son has been in Brazil for two months without reliable access to his money due to Arvest Bank's repeated failures. Before he left, we clearly explained to Arvest that he would be in Brazil for an extended period, needed dependable credit and debit cards, and wanted me added to the account so I could manage it if needed. Arvest assured us everything was set up and there would be no problems. The moment he arrived, his card stopped working. When I contacted Arvest, they refused to speak with me because I “wasn’t the primary account holder,” even though I had been added for exactly this reason. After weeks of back-and-forth, providing a Power of Attorney, and placing multiple travel notices, they finally reactivated his card — only for it to stop working again within days. That was almost a month ago, and nothing has been resolved since. In the meantime, my son has had to rely on emergency cash and the kindness of others just to eat — at times surviving on one meal a day. Every time I call, I’m told “the card should be working,” yet it never does. The last call was especially frustrating. I spoke with a fraud department supervisor named Tabitha, who was rude from the beginning. After verifying the account yet again, she claimed the information was incorrect, refused to help, blocked access entirely, and would not let me speak with anyone else. Arvest Bank has completely failed to support us. We’ve faced nothing but misinformation, poor communication, and a lack of accountability. If you’re considering Arvest — I strongly suggest you look elsewhere.

I always have trouble with this bank setting up my business accounts. It doesn’t matter if you go in person or do over the phone. Recent interaction Arvest closed a business account without contacting me. I had to open a new one. After I was passed around on the phone A lady asked me 100 questions then said she would send a Docusign and she would call to make sure I received. This was at 12:30pm. At 5pm no emails sent no phone call. Called Arvest the lady on the phone said she couldn’t see anything and the business office left at 5pm. I will say they are friendly on the phone but don’t do what they say . I can go down a list of other times I receive the okie doke from the staff. I’m currently in the process of looking for another bank

Don't use this bank for auto loans, like run just run. They don't have online pay for external bank accounts, and the lady was like rude as hell when I asked, your only option is to either call between 7-5 monday through friday once a month, mail a check, or go to your nearest arvest, which btw I don't flippin have one except for 30mins away (not including traffic) , I can't wait to refinance, thats my goal for the next 6 months to get away. DON'T USE THIS BANK.

Just save yourself the aggravation and find another bank. The online app is clunky, limited and inaccurate. Get used to the obnoxious hold music on their support number as you'll be hearing it a lot.

Complaint Against: Arvest Bank – Fraud Department I am filing this complaint due to Arvest Bank's failure to protect my account from unauthorized charges totaling approximately $3,000. These fraudulent charges were processed without requiring a PIN or any form of verification, including purchases under names such as "Moilly Mole," a Peppa Pig character, and repeated transactions with suspicious amounts like $666 and $222.22, until my account was completely drained. What is particularly troubling is that Arvest has repeatedly flagged and blocked my card for routine, legitimate purchases—such as buying a Coke from the office vending machine—which caused me public embarrassment when my card declined. I had to spend over an hour each time calling the bank to restore access. Despite this excessive caution on small, consistent charges, the fraud department failed to detect or stop the clearly abnormal and unauthorized activity that emptied my account. It appears there is little to no fraud monitoring during weekends, when many of these charges occurred. To date, Arvest Bank has taken no meaningful steps to assist or restore my stolen funds. I am deeply disappointed in the bank’s lack of accountability and am seeking immediate resolution and reimbursement.

If I could give 0 stars, I would. I am extremely disappointed with my experience handling an auto loan through Arvest Bank. After purchasing a vehicle, I attempted to set up automatic bi-weekly payments and requested that my wife be added to the account so she could speak on our behalf. Despite calling multiple times and submitting the auto-payment form via email on three separate occasions, it took over three months for a single one-time payment to be processed. The payment schedule was supposed to be bi-weekly, yet payments have not been applied consistently or correctly. On top of that, I have requested the necessary form to add my wife to the account four times and still have not received it. I even spoke with a manager a month ago, who assured me that everything would be resolved. Unfortunately, nothing has changed. This lack of follow-through and poor communication has been incredibly frustrating. I expected better service and accountability.