Arvest BankReviews of arvest.com

I had a very unprofessional experience at the Midwest City Arvest branch. When I initially opened my account 6/18/26, the process took over 45 minutes, largely due to repeated interruptions from a manager who entered the office multiple times without knocking or respecting the appointment. During this time, employees were openly discussing another customer’s personal situation as I looked at him in the lobby, including details about his inheritance and adoption, which raised serious concerns about privacy. After completing the paperwork, I discovered that my name had been entered incorrectly. I emailed the banker (Ms. Klein) on June 18 and 19 and received no response. On June 20, I also contacted customer service and spoke to Justin who informed me that my Social Security number or EIN did not bring up any account at all. The login credentials I was provided did not work, and I was unable to access the account, which forced me to return to the branch in person. When I returned, both the banker and manager entered my name incorrectly again and initially refused to reprint the paperwork, even though the documents clearly reflected incorrect information. After insisting, the documents were reprinted, but the account was still set up incorrectly. This time it listed my name and then the business and was set up with my SSN vs the EIN. My business is established as an LLC in the business name, registered with the state of Oklahoma, and the IRS. The mgr. refused to set up the account in the business structure and he was rude. There was a long line of customers waiting on a Saturday, while two employees couldn't figure out how to set up a business account. This is quite disturbing. At that point, I requested the account be closed and withdrew my funds. Between multiple employees, including management, the branch was unable to correctly open a basic business account. I also submitted a formal complaint on June 23 to Arvest's customer service email and have received no response. This experience reflected a lack of professionalism, attention to detail, communication, and respect for customer privacy.

I worked at Superior Bank In FSM, who started the Totally Free Banking in Fort Smith. This was a lucrative business model as the customers were loyal because of TFC. As they grew with us, the income increased and the customer base increased as well. Now, due to the changes clients have a BAD taste in their mouth. I have $30,000+ in checking and will be closing my accounts.

I’m not feeling the new $5 monthly charge, so I’m taking my business elsewhere.

I've been a loyal customer for 23 years, and it's disappointing to see a bank charge long-time customers new fees. To avoid the $5 monthly fee, you now have to receive at least $3,000 in direct deposits each month or maintain a balance of at least $5,000. The fee is supposedly for access to financial planning and budgeting tools, but many people—especially seniors living on Social Security or others on fixed incomes—can't meet those requirements and end up paying for resources they may not even want or need. Instead of rewarding customer loyalty, the bank is creating more ways to collect fees. After 23 years, I'll be taking my business elsewhere.

AWFUL new online banking. NONE of my "memo" lines from the previous site carried over. The new site is HARDER to navigate to get the categories for income and expenses and are you kidding me that I have to get a CODE EVERY TIME I log in??????? NO OTHER BANK DOES THAT. Our passwords are saved on our and YOUR system should recognize our devices. This new site is so horrible.

I have been lied to by multiple customer service representatives while trying to figure out why my card was closed. After several back and forth calls, I was told that I was able to get my card reactivated and now they are telling me there is no way they can do it and I was 'misinformed' and there is nothing they can do. Every call I made to them, I was told different things. They never had a cohesive answer for me. If you want a card with good customer service when something goes wrong do not choose arvest.

I just came online to see how bad their credit rating is, after getting a phone call from them tonight from their mortgage collections division. I told her I sent an online pymt thru my other bank last night, including the late fee. I screwed up my auto payment when escrow changed. So I told her, I've had this mtg 20 yrs, never late, I missed the pymt by FIVE days and your calling me? Why don't you just txt or email? Here's the good part.. her reply was, "Our INVESTORS require a phone call". Instantly reminded me of why I closed all accts except my low interest mtg several years ago, because they screwed up my families accounts one too many times. When I heard that reply, I told her, "We're done. I sounds to me that Arvest is in trouble, if your "investors" have you on a 5 day late short leash and hung up on her. Word of caution for anyone that does business with them. They are a Private bank. I didn't know that until I called my state banking commissioner over gross errors that they dragged their heels on, repeatedly. My state does NOT regulate private banks. I then called the banking commissioner in AR and told him I'd file a complaint with him in a week if Arvest didn't fly right after continual competency issues that could drag out for months to resolve. Then I notified the local bank. within a week it was resolved and I closed our my bank accounts immediately. Don't be fooled by their folksy physical branches. When there is an issue, they like to drag out their error and make you wait for your money they misappropriated. I'm not the only one locally that has closed their accounts. Not one problem with the new bank and I no longer have to repeat myself to get correct service 💡

waited a week to open a business account only to be told they know nothing about it