AruchicReviews of aruchic.com

Response from AruchicSep 11, 2024

Dear Kathy， We are very sorry to hear that you are disappointed with our products and services. We sincerely apologize for this and hope to make up for your unpleasant experience. Please pay attention to your email and provide your order information, and we will proceed immediately. We are committed to improving our service and hope to give you a satisfactory solution. Even if you do not want to return the product, we are willing to provide you with appropriate compensation. Your feedback is very important to us, and we will work hard to improve to avoid similar problems from happening again. Thank you for your understanding and patience. Wish you all the best!

Response from AruchicOct 11, 2024

Dear WondersV， I am very sorry to hear about your unpleasant experience. Please allow me to assist you. I understand your frustration with the delay and handling of your order. We value your feedback and are committed to resolving your issue. Please provide your order number and relevant information. I will follow up with you as soon as possible and ensure that your issue is resolved to your satisfaction. Once again, I apologize for the inconvenience and thank you for your patience and understanding. I wish you all the best!

Response from AruchicSep 8, 2024

Dear Rosie， I’m truly sorry to hear about your experience and that our products did not meet your expectations. Your feedback is very important to us, and I would like to address this issue promptly. Please provide your order details so we can investigate further and work towards a resolution. We are committed to improving our services and ensuring that our customers are satisfied with their purchases. Thank you for bringing this to our attention, and I apologize for any inconvenience caused.

Response from AruchicSep 8, 2024

Dear Elizabeth, Thank you for your message, and we sincerely apologise for the confusion and any inconvenience this may have caused. Upon reviewing your order, we confirmed that your package was delivered two weeks ago. However, it seems there was a communication issue, as no phone number was provided, and the delivery confirmation was sent to the email associated with your order. To ensure your satisfaction, we are more than happy to offer a complimentary reshipment of your order to the correct address. Please confirm your current shipping details, and we will arrange the shipment promptly. We greatly appreciate your understanding and look forward to resolving this issue for you. Best regards,

Response from AruchicSep 2, 2024

Dear Elisabeth, I am deeply sorry to hear about the distressing experience you've had with your recent order. I understand how frustrating it must be to deal with these ongoing issues, and I apologize for any inconvenience caused. Please allow me to personally look into this matter and work towards a resolution. Could you provide me with your order number and any relevant details regarding the missing and damaged items? Your satisfaction is our priority, and we are committed to making things right. I understand that previous offers have not met your expectations. I will review your case thoroughly to ensure a fair and satisfactory resolution. If a full refund is appropriate, I will do everything in my power to facilitate it promptly. Once again, I apologize for the inconvenience and appreciate your patience. Please reach out to me directly at your email information so we can resolve this issue as quickly as possible. Thank you for bringing this to our attention, and I hope to resolve your concerns to your satisfaction. Best regards, Aruchic Customer Service Team

Response from AruchicSep 2, 2024

Dear Diana Jefferson， I am truly sorry to hear about your disappointing experience with our company. Your concerns are very important to us, and I want to personally apologize for any frustration and inconvenience you’ve encountered. Regarding the quality and appearance of the dresses, I understand how frustrating it must be to receive something different from what you expected. This is certainly not the experience we aim to provide. Additionally, I apologize for any confusion with the currency and the shipping delays, as well as for any dissatisfaction with our customer service. Our website does allow for currency selection, and it seems there may have been an oversight during the process. We greatly value your feedback and would like to make things right. If you're open to it, we would love to discuss how we can resolve this issue. Please contact us （[email protected]） directly or provide your order information, and we will do our best to address your concerns. Thank you for bringing this to our attention, and once again, I apologize for the inconvenience caused. Sincerely,