Jason C.
Missing Item, No Support
So my order finally came today after 1 month of ordering. No updates and no tracking number was given. The worse part is 1 piece of apparel is missing and there's their support email is non-responsive at all. They have not replied me Edit : They finally replied & told me they're closed for Chinese New Year & that is why they were not responsive. They told me they will make things right by refunding the missing item to my card but still send the missing item to me as a way of apologising. I asked them a few questions regarding the shipping & they were very responsive with my questions. I was very impressed until... On the 14th of February, my credit card contacted me & told me my credit card had been blocked due to fraudulent charges. This is what my card sent me : Our Fraud and Analytics Team has identified some unusual transaction(s) associated with your card. To protect your account, we've blocked your card and these transaction(s) 1. USD 1.08 on 14 Feb 2025 15:31 to GOOGLE *Roblox 2. USD 1.08 on 14 Feb 2025 15:31 to Google Roblox 3. USD 1.08 on 14 Feb 2025 15:41 to GOOGLE *Roblox The last thing I used my card for was Artsholic purchase and the charges for Artsholic purchase was also in USD like the fraud charges. I did not use my card for any other USD charges. My missing item from Artsholic arrived on the 17th of February & Artsholic emailed me asking me to consider changing my review on Trustpilot. So I asked them if they will be refunding me as they promised, because I haven't received any refunds & whether they recognize the fraudulent charges because it's a bit of a coincidence. THEY DID NOT REPLY. They were so responsive before but now they have shut me out. To be fair, the quality of the shirt & print is actually quite good for an online store. What you see online is exactly what you get. I am very lucky my Credit Card company was so fast in detecting the fraudulent charges & blocked all incoming transactions. I am not saying Artsholic is responsible for the fraud charges, but them not refunding like they promised & not replying to my question regarding whether they knew anything about the fraud charges is very suspicious. I wouldn't dare buy from the again to be honest. I wanted to give them a chance to reply before I update the review & i think 2 days is enough time for them to come up with an explanation. But they just straight stop replying after I enquired about the refund they promised & the fraudulent charges On the day I am editing this review, my credit card company informed me of more fraudulent charges again in USD. We kindly request your immediate confirmation whether these transaction(s) were authorised by you: 1. USD 1.09 on 17 February 2025 08:25 Google TikTok 2. USD 1.09 on 17 February 2025 08:25 Google TikTok 3. USD 1.08 on 15 February 2025 10:00 Google TikTok 4. USD 1.08 on 15 February 2025 10:00 Google TikTok I just can't trust them anymore Edit : So they finally responded & said they are not responsible for the fraud charges & refunded me as promised. I cant give them any higher than 3 for their slow response. If they responded in a timely manner I would easily give them at least 4.



