ArtPromos.comReviews of artpromos.com

My order took a week to process before it was shipped. I didn't get a confimation and I had to call to get tracking information.

I ordered a product off their website and heard nothing from them for 2 weeks until I contacted them to check the status of the order. It took them 5 more days to get me a proof. They sent me an English proof, when I needed the item in Spanish. When I told them I needed the item in Spanish the said it was permanently out of stock.

Had discontinued item on web site and took order for it. Only after waiting for the item to arrive for 3 weeks did I call to be told that it was discontinued. I missed buying the item at another retailer. Not too pleased.

This was the first company I found who was willing to break an order up into several colors of the item I needed (custom plastic expo bags) in my price range. Customer service was nice in that I was dealing with a single person the whole time (Molly), but shortly began to run into issues. First was, I received my proof back (one week later) with my artwork changed in rather nonsense ways. I sent back the errors with more files to choose form in case the file was an issue. A day later I received the same exact file asking for my approval. This time I called because time was getting to be of the essence and I figured I could explain it better over the phone. We finally got that sorted out and they used my original untouched artwork. Molly assured me several times that we would be on track for my due date. A day before they were due, I emailed Molly to ask if there were any updates. Her reply was short, letting me know it was still in production and she would notify me when there was a shipping update. The next day (my due date), I emailed assuming they would not come in on time. No reply. To my pleasant surprise, they did make it on time, but the uncertainty and lack of communication was not helpful in making plans with co-workers and volunteers. As for the product, three major complaints: 1. The logo was very off-center (flip-flopping from left to right off center). 2. The colors do not match well at all to what is on the website. 3. On half of the bags, there is a large register mark that was printed across the bottom of the bags. Final complaint, I emailed Molly explain all of my concerns hoping to talk to someone about them. She said she would talk to her team and get back with me. That was two days ago, no word.