ArtPromos.comReviews of artpromos.com

I ordered 500 calendars for a holiday mailing to my clients. I paid for expedited service and was confirmed that I would receive the items in time. A week before my packages were due to send to my clients, I still had no recieved an art proof or any communication of a delay. I called the Art Promo office; no response. I emailed Art Promos; no response. I was finally able to get a hold of someone via chat and she told me the art department was backed up and wouldn't get me the proof yet, so let alone was my art not done, so production and shipping time would never be acceptable. I had to scramble to find an alternative for my clients. I requested a full refund and received it. Such a disappointing experience, will not be working with this company again.

The following is meant to be constructive criticism. The website should be more clear about how much space is allocated to a logo and/or text. Most sites have interactive logo placement and test assistance. As I explained to (name), I need these quickly, yet I had to call several times just chasing the proof. The proof was sent over one week after I completed the web ordering process. Being time sensitive, if I do not receive the guides by the end of this week, I will return them and cancel the credit card payment. Not an enjoyable customer experience.