Jacqueline C.
Stay far away from ART-O-RAMA because…
Stay far away from ART-O-RAMA because of their “no return policy!!”ordered a woman’s t-shirt 2XL and it’s more like a women’s medium.It’s a gift for a friend. I tried to explain to the person, from Art-O-RAMA through email, I think it was Phil, that the shirt is no where near a 2XL and I would like to exchange for a men’s 3XL, but their policy is no returns. I will never buy from them again b/c if something is not what I expected I’d like to be able to return.
Response from Art-O-Rama ShopJul 18, 2023
Thank you for contacting us regarding the sizing issue with the t-shirt you received. We apologize for any inconvenience this may have caused. At our company, we strive to provide accurate sizing information and offer high-quality products to our customers. Our sizing charts are detailed, and we use photos featuring real models to provide a realistic representation. However, we understand that individual preferences and body types can vary, leading to occasional sizing discrepancies. Regarding your request for an exchange, we regret to inform you that our current policy states that we only accept exchanges for faulty items. As the t-shirt you received is not faulty, we are unable to process an exchange in this case. We value your satisfaction as a customer and aim to find a resolution that meets your needs. To compensate for the inconvenience, we would like to offer you a 20% discount on your next purchase. We will send you an email with the discount code shortly. We would also like to assure you that we have maintained the same prices for our products over the past three years while upholding our commitment to delivering quality merchandise. We appreciate your understanding in this matter. If you require any further assistance or have additional questions, please feel free to let us know. We value your feedback and will do our best to address any concerns you may have. Thank you for your understanding and continued support.