Sam W.
Do not use this
One month into using Artisan Ava + the account management service, and so far the experience has been disappointing. I tried the trial first and thought the product looked promising. I then signed up and was later sold the account management option, with the understanding that a dedicated account manager would optimise the campaigns and help make the whole process run more effectively. A month in, the biggest issue is the credit model. I was given 40,000 credits, but they disappear incredibly quickly (so half a month the system does not send any emails). I was told this will allow to contact around 2,000 new prospects, but in reality only around 1,200 new prospects were contacted. For a service costing well over £1,000 per month, 1,200 cold emails represents very poor value in my view. The account management service has also been underwhelming so far. I expected the account manager to actively optimise campaigns, manage credit usage and make sure everything was running smoothly. That hasn’t been my experience. More broadly, the product and service still feel as though they are being developed and figured out as they go, rather than being a mature, fully refined offering. At this stage, I wouldn’t recommend it based on my experience. I still have a few months remaining on my agreement, so I’ll update this review if the results or service improve. But after the first month, I’m struggling to see the value.