ArtiphonReviews of artiphon.com

Artiphon have cheated their backers for the Orba Kickstarter. “Shipping logistics” aside, all they do is provide excuses about why they have not fulfilled their commitment to their backers. They have prioritised supplying retail outlets before the people who made this project possible. I backed in 2019 and am still waiting. Artiphon is a scam and I hope they fail as a business.

This company is a Fraud, nothing less. They promisse you delivery, they even give a non working tracking number, and after that they simply ignore your emails. Dont EVER make the mistake to buy or back anything on kickstarter from this company. You have been warned!

This company rather ships their products to new customers rather than shipping to the backers that made their product possible in the first place. We backers waited over 1 year for the orba and for more than 1 month now non backers have been receiving their orba's immediately while the orba's for the backers hadn't even been shipped out yet. They blamed corona for all the delays meanwhile non backers were receiving their orba's at a lower price or with a free case elsewhere. So their excuses were bull. Ethics suck in this company. I won't invest in their projects again.

First and foremost, I know we live in a situation noone could have predicted. There are challenges for everyone including Kickstarter campaigns and companies running them. Manufacturing, logistics and a lot more. That being said..this does not explain the situation with Artiphon. Theit Orba Kickstarter campaign is just a disaseter. Most of the updates were covering how you try to manage logistics work and try to collect data from backers to arrange everything. That is a lie. As usual, there was a survey, they collected all the information after the campaign had ended and the fact that they were unable to come up with a solid logistics plan is not the backers fault. I think people got a lot more upset when in updates they were still stating arranging logistics and at the same time..retail stores had already Orbas in stock or coming in a week or two. Funny part was that it was not availability in US but in Europe, where a lot of backers did not even get a hint of information when they would get it. There was also a case of import fees (Switzerland and India if I remember correctly) that were just requested to be covered by their customers, supposedly asked and agreed by backers (that actually say they were not). There is also the case that Artiphon collected payment for shipping twice, explaining that it's because you are shipping some of the goals (totes and t-shirts) separately. None of the campaigns I backed did that. If the stretch goals or any extra goals are shipped separately it was always covered by the campaign. It is not me as a backer choice that it's shipped separately. Also the company is purposefully avoiding addressing questions about shipping Orbas, not mentioning totes and t-shirts. I think people got even more angry (if it's even possible) that they are casually available and active on social media, running Black Friday deals (buy Orba and get a free case that us backers have to purchase) just like there is nothing wrong with that. Sorry but there is. You can do whatever you want AFTER you fulfilled your responsibilities to your backers. Now it's even worse when they posted ads to purchase Orba and get it before Christmas. And as reviews here say, this was also a lie. I am really disappointed. This is not first Artiphon campaign, you should know better! But apparently some backers of Instrument 1 commented it was the same case with that project. So the pandemic is not to blame but you and the way they run the campaign.

Ah, the Orba. Do I dare order this amazing looking musical instrument for a loved one for Christmas? That was my question. I was assured by the Customer Service Rep at Artiphon that all supply and shipping issues had been resolved, that most of them had been associated with the Kickstarter phase of the Orba. The Rep told me that orders would ship in approximately 2 weeks, with an additional week for shipping. Three weeks, then. Was I brave enough to chance it? With her reassurances, yes! When the Orba became available at an online music store two weeks in, I almost caved, but again she reassured me they could see when orders were shipping, there were no worries. And, guess what?! She was absolutely correct! My Orba gift was, in fact, early! It arrived 3 days prior to tracking information predicted. Now the Orba itself. It was a gift, so I’ve been waiting for an honest review from the recipient or his wife. The fact that he is “sneaking off to play with it,” speaks volumes! It’s a hit! He adores it. It will be exciting to see what he can do with the Orba! I’m glad to have supported the small business itself, rather than buying from a huge company, especially this year when small companies are a bit more in danger of closing. And the Rep was pleasant every time I contacted Artiphon, which was at least twice a week for three weeks. It’s a success story! Thank you, Artiphon, for making my son in law’s (and thus, my) Christmas so very happy!

It's getting close to a whole year since I made my pledge and still no Orba for me !! Although I can understand the difficulties and challenges of this chaotic year, nothing can justify you supplying Orba to retailers before completing shipping to all your backers !!! And to add insult to injury, back in November you offered free accessories as gifts to entice new retail customers ... while you have early backers that are still waiting for their Orbas. You've managed to blunder this campaign and disappoint many of your backers. This was my very first KS pledge and it leaves me with a very bad taste. To be honest, I was waiting patiently, believing all the excuses in the updates. But now that I realize that I could've already bought and received an Orba from an online retailer, for a price almost the same as my pledge ... and with a free travel case included ... it makes me quite angry. Myself and many others here in Israel - especially this year that we've spent so much time at home - received a massive amount of orders from many suppliers and from all over the world, with minor delays and no real problems ... just saying! So .. you have a thumbs down vote from me. Backer #8984

I ordered an Artiphon on November 29,2020. They said “as long as you order before December 7, 2020 youll get it before Christmas.” Cool. Well, on December 15, 2020 nothing. No email for shipping. Nothing. I email them. No response. I try for three days. No response. Finally on the 18th i get an email saying “we will look into it. Oh yeah, we dont ship to PO boxes, we need to update your address.” Now this was listed nowhere on their site. It was listed nowhere when they took my money. I was never contacted nor made aware about the address being a problem until then nor did I See any issue with it going to a PO box when I checked out for this, which was November 29...I totally get the post office issue and Fedex being maxed ou but now, it basically means “you’re probably not going to See this til January.” Which sort of defeats the purpose. Also, I am sure orders taken after mine went out with success yet mine seems to be jumped over. Had I not contacted them, I am starting to wonder if anyone would have thought “we should talk to this guy.” I understand mistakes are made etc, but I sent three emails to see if anything further could be done. No response. This generally just sucks and they could have at least offered me a refund, rather than just ignoring me.

This thing is a ton of fun, amazingly capable and flexible, and well-built for the price. Enjoying it a lot!