ArtiphonReviews of artiphon.com

First of all, let me tell you, that I am far away from this modern mindset, that i, as the paying customer, have all rights to bash and smash around, because I am impatient and emotional. Worked a decade in the front and back dealing with thousands of customers, gives me a clarified and real picture and also a neutral observed behaviour when it comes to such things. Yes, artiphon was backed, yes they had issues and troubles, yes they delayed, yes it took way longer than expected. Instead of ranting around, I got in contact and from my first reply i got, i was informed clear and open. I received the orba a few days ago.I am happy!

Backed them on kickstarter for the Orba. It's been over a year now and I still didn't receive anything. They are now selling the product in the shops where I live. I asked them for my money back in a chat on facebook, they pasted multiple pre-prepared texts to me. Messages below if you care to read them. My advice, just avoid them. Their kickstarter was a sham, and the final product doesn't live up to expectations from what I have been reading on the forums. === me === Hi artiphon, I'm one of your Orba backers. The Orba I ordered didn't arrive in Switzerland as of yet. This is rather frustrating because I could actually get one in the shops here now. I can cancel my "backer" order and get a refund as it seems like you just can't deliver to me at all. === them === Hi, I can understand how frustrating it must be to see Orba in stores when you haven't received your pledge yet. We will be addressing this in a backer update that will be posted early this week along with some shipping updates for backers in Switzerland. However, while I have you here I can let you know that your order is out for pick/pack and will be leaving the warehouse soon. More specifics will be shared in that update. === me === This is so late now I really don't want the instrument anymore. That coupled with the disappointment of seeing how the whole campaign has turned out has just soured the whole thing for me. Because of this I'd rather just have my money back. === them === I totally understand your disappointment and I sincerely apologize, Darren. Unfortunately, we can't grant refunds on Kickstarter pledges. Please understand that we are an early-stage company and the pledges raised through Kickstarter provide much-needed funding to continue to keep the lights on for daily operations. Kickstarter is not a store in a typical sense, and your pledge is a commitment to support the project. I hope this clarifies things a bit, and I hope you understand our position. We really value and appreciate your support.

Backed kickstarter project. No email, no information bout when the Orba will be send out. No update, no feedback

How can a backed up product from 2019 be still in transit, without ever leaving the factory? Artiphon is a great scammer...got me fooled there.

Backed the Orba project on Kickstarter. After more than a year of waiting I have still not received a tracking number or estimate for delivery time. Apparently there are still hundreds (if not thousands) of backers who have not received the unit, while it is already commonly available in shops. Based on comments there were also problems in the previous Kickstarter project. Avoid.

I participate to the kickstarter for the orba and i did not receive my orba. I saw that some stores in my country already have the orba... i feel I feel betrayed

I backed the Orba project on Kickstarter. After a year the product is in retail at a lower price than my early bird backing up and I still have not received it !!!! That is in total breach of the early backing of projects.

I am an original backer. after 1 year waiting, hundreds of emails sent and reseller already having access to the product, Me, a backer, didn't receive my Orba. Look come for a scam