Artificial Turf SupplyReviews of artificialturfsupply.com

Great company, they even sent me samples so I could show my customers.

We went with the 1.25” and it’s holding up beautifully with heavy “use” by three large dogs. Very pleased. Install was very easy!

Good product advice. Great service and follow-up. Excellent Pet Turf, dog loves it. Thanks all around

VERY HAPPY ALL AROUND FROM CUSTOMER SERVICE TO SHIPING AND ARRIVAL !

Great company and product at a fair price! They were prompt and answered all my questions... Even shipped me a free sample pack (extremely fast) to ensure I got exactly what I wanted.

Upon Ordering from Artificial Turf Supply, We intended for 1 Solid Strip to Be installed in the designated space in our yard. unfortunately. (even with being directed that the strips are made in a certain size 16' wide and (ordered 27 foot long) That it would be right. I prepped and installed the Turf (3) different times. I checked the area I was placing the turf into to make sure it was correct, and it was. But on the edge of the factory cut, had receded (in) the turf to center. In shipping or manufacturing something had to have happened causing the turf to (1) stretch oddly or (2) Have been created uneven. No matter how we installed the turf, compacted the ground, wet the ground and recompacted. the turf itself was unevenly tempered. in the end we had to cut the turf to fit the space. There were defects in the rubber or stretched/expanded area to it, this shifted the entire layout in an uneven way. The 15' X 26' area that was perfectly shaped with a notch inlay, does not have 1 solid piece of turf. it has 2 pieces from the defect. I believe that my time is up to file a complaint of case with the company. Since it took weeks to remand the placement area so that the turf would fit correctly. we assumed it was our fault for the layout of the landscaping area, but in the end, the turf itself has the defect not the intended area. We are not thrilled with the Split line look. No matter how we shaped it, Formed it and followed instructions on how to mend it. There is always going to be a Visible line where it was cut. For this reason and the copious amount of work. Laying and rolling, laying and rolling, 3 times pulling stakes and spikes (3) times to do hours of work to the ground to end up with the exact same result every time. is the main reason why the review is for 3 stars. Secondary to that. we ordered the thickest turf they had. Read the description of the turf multipole times before placing the order. talked to the order staff before extended the order's dimensions. to understand how thick it would be. we left a 3" area for the turf to be set against a concrete boarder and match perfectly. but the turf was not 3" thick. even with a power broom grooming it.it sat at 2" to 2 1/4" leaving a 1" - 3/4" noticeable gap from the concrete to the top of the turf. Disappointment is all I can say. We will most likely replace the turf in the future and go with an actual 3" turf that is correctly made to rid our yard of the unsightly (cut line) and boarder protrusion. We really just wished that the product was as described. thought it was on clearance (or marked down for sale) at a very low price. Maybe this was due to some inaccuracies of the product online. I will say that shipping the product and unloading the product was no walk in the park. Upon the item getting to our home, we had to unload the product at full weight since the driver had back issues. However the time frame given by the delivery company covered a 48 hour 2 day span, where they could show up anytime. They refused to give us 1-2 hour advance notice of arrival so that we could gather some people to help unload the turf. So bad experience. But this might not be everyone's experience with the company. It may have just been a random experience that was not so good.

Outstanding product. Beautiful!!!! Great customer service.

I got quick response each time. I was able to personalize my conversations with my own sale representative. Overall service was good!