Artificial Turf SupplyReviews of artificialturfsupply.com

Response from Artificial Turf SupplyMar 13, 2026

Hello Terri, thank you for making us aware of this situation. We have sent a request for additional information so we can assist in this case. If you'd prefer, you can also give us a call at (877)525-8873 and we can assist over the phone. We look forward to hearing back from you. 3/20 Update: Unfortunately we have not heard back after requesting additional information through the Trustpilot platform, and from our request for direct outreach. We are unable to locate any order, refund request, or prior communication that matches the situation described. If you would still like assistance, please reach out to us directly or through the Trustpilot platform so we can assist in this case.

Response from Artificial Turf SupplyApr 28, 2025

Oh no! This is definitely not what we like to hear. One of our customer service reps will be reaching out to understand more about what happened.

Response from Artificial Turf SupplyApr 3, 2025

Oh no! This has been passed to our customer service department to look into for you. We are definitely on the case for you, we apologize for the delay in getting back to you! 4/9 Update: We have reached out a few times to discuss your project and have not heard back. Please contact Kyle, our customer service manager, as we are here to help. Thank you!

Response from Artificial Turf SupplyOct 30, 2024

Oh no! We have submitted a request for more information to provide the quality service we strive for. Our customer service team is eagerly waiting to resolve this for you once we are able to identify your file and contact you. 11/4/24 UPDATE: We appreciate the additional information to find your file. Our customer service team has reached out to make sure you are taken care of, it appears our initial response may not have made it to your inbox. We are always here to help and hope that our suggestions resolve your situation.

Response from Artificial Turf SupplyJun 3, 2024

Thank you for the feedback and we are sorry that we weren't able to help with your turf project. While we strive to keep our turf costs low and handling fees transparent, we appreciate your input as it helps us improve our services.

Response from Artificial Turf SupplyApr 16, 2024

We genuinely apologize for your experience and understand the frustration of not receiving your materials in a timely manner. Upon investigating, it appears that your materials were indeed dispatched promptly, and they are currently in transit. However, we recognize that delays can occur in shipping, which might have led to the misunderstanding. I want to assure you that we take your situation seriously and will use this as a learning opportunity with our team to better improve customer experience. We value your feedback and appreciated the opportunity provided to rectify the situation.

Response from Artificial Turf SupplyMay 5, 2023

We appreciate the candid feedback on your pick-up experience and apologize for the miscommunications regarding pick-up times. We are always striving to improve our customer experiences and will do our best to clearly communicate pick-up times to both you and the warehouse teams to ensure a smooth process. We look forward to a second chance to show you the experience ATS hopes to provide.

Response from Artificial Turf SupplyApr 12, 2023

Oh no! We are sorry to hear there was an issue with your order. All of our rolls come on a 15' width during production and our team tries to give a few inches extra on cuts to make sure you have enough material. Our customer service department is always on the other end of the phone to help you when this kind of situation arises. Please give us a call today if we can be of further assistance.