ArtgridReviews of artgrid.io

Terrible user experience. Everything has to go via email. You can't change payment type, you cant really cancel, you can't access old invoices. The videos are fine, but service really seems fishy, I hope I get a hold of them this week.

I signed up to the free account back in 2021 and recently I decided that, since I used it only once when I signed up, I should delete my account. Come to find out that I can't do that without emailing the support team first! It feels SUPER shady to add the layer of waiting for an email to be responded to literally just to delete an account, like they're hoping that in the time it takes for that email to arrive, you'll have forgotten about it. I'm not a professional video editor (and as far as I'm aware, I haven't been made to pay money to this establishment) but I would avoid a website that adds unnecessary hurdles to basic account actions. It's just weird.

The website is absolute garbage, it doesn’t work 98% of the time, but the videos are good.

Correction after 2 weeks communication. REFUND ACCEPTED ------------------------ However still a good idea to have auto-renew option ON-OFF directly from your account. No one is answering to my email for refund. Auto-renew option is by default and THERE IS NO OPTION to stop it from your account. Paid $299 for one more year WITHOUT my permission and there is no contact with the support team for cancelling and refund.. If you want to cancel the subscription you'll have to stop your credit card with the bank, because they will use it for years... as it looks like.

Good Quality Clips - Terrible User Interface The user interface is the most painful thing I've ever experienced. It takes over 60 seconds and three different pages to download each individual clip! The footage is great, but the platform itself is terrible. Also, their other platform Artlist is a giant collection of the worst, most unusable music I've ever heard. They will never be as a good as storyblocks, where you can download each clip in one click.

As a designer for a small company, saw this ad on a video and thought it would be another great free stock photo site like Pexels, however these images are NOT free at all. It functions almost exactly like Alamy: you have to pay for everything. Which I'm fine with as a rule, people have every right to charge for their images. But it's deceiving to advertise a site as free when it isn't. There are other sites out there with amazing stock images that are actually free (no cost & no attribution req), so I encourage people to look into those instead. Only gave 2 stars cuz the images are very nice quality. Could be good for much larger companies who have the money to spend.