ArtgridDiscover a world of story-driven footage that will inspire you to create. Make Your Video Project Truly Stands Out with Artgrid’s stock videos for films, Youtube, commercials and more. Get total control of your footage with access to high quality forma...
Artgrid (artgrid.io) has 70 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Nate P.
Was fooled by thinking it was a monthly subscription instead of annual subscription. the website advertises a monthly price and when I realized my error... I contacted Artgrid for a refund. Artgrid declined since I downloaded some stock footage. ok I said refund 11 months and charge me for 1 month. never again. even though I have paid for a full year. I won't use their service due to their poor customer service.
Steve
There is no cancel subscription button on their website unless you contact them directly. Not to mention that the subscription information is being hidden intentionally. What’s worse, it is very difficult to get in contact with their customer service. It took me couple of emails to make then reply and cancel my subscription. And, they still charged me after I canceled.
Response from ArtgridSep 11, 2022
Hi Steve, we want to make sure you've heard back from us and managed to get your subscription canceled since writing this review. If for any reason you're still waiting for a response, please tell us. Subscribers can find all of their subscription information on the Account page, including a copy of their license, their purchase invoice and the next billing date. If there's anything else you think we should add, let us know.
Diceros G.
This site is a scam. It tells you that the first 7 days is a trial. You can't do anything except look at footage. You have to pay for the sight to actually download footage. If you download the footage
Response from ArtgridSep 11, 2022
Hi Diceros, we're sorry to hear you're disappointed with Artgrid though we do want to clear some things up. Our free trial is not time-limited, it never was. You can keep your trial account and download watermarked footage for as long as you want. To license clips for your work, you'll need to get a paid subscription, that's correct. We pay all our catalog contributors for their work, so we charge for a subscription. This allows us to continue growing the catalog and offer a wide selection of high-quality cinematic footage. Hope you give us another shot. If you have any questions for us, feel free to get in touch. We love to chat!
Kirsten R.
I cannot even get the site to load. Every other video will work but most did not even allow the sample to.work. I would pay for it if I could ..and I could use it .. but oh well
Response from ArtgridSep 12, 2022
Hi Kirsten, we're really sorry to hear you couldn't browse the website and watch all clips properly. For the best experience, we recommend visiting the site using Chrome. We believe this was a temporary technical issue, as we hardly get similar complaints from our customers. We invite you to visit the site again and give us another shot. Of course we're always here to help with anything you need, feel free to reach out at any time!
T. W.
A huge con. You're advised you can sign up for a 'free account' when after you attempt to do so, you get stung for an entire year. Cue arguing with Art Grid for several days whilst their skeleton crew eventually decide to refund you. Having used Envato, Istock, etc these guys are absolute cowboys in comparison. Total con - avoid like the plague.
Response from ArtgridSep 12, 2022
It truly saddens us to hear you're disappointed with us, though we believe this a result of an unfortunate misunderstanding, so it's important for us to clear some things up. Our free trial account is completely free of charge. Always has been. You're not required to add a payment method when you sign up, but only when you decide to purchase a subscription. With a free trial account you can download unlimited watermarked clips to see how a piece of footage matches your project and get a feel for the catalog. If you want to license footage for use in your videos, you need a paid subscription. According to our refund policy, you're eligible for a refund if you send your request within 14 days of subscribing, given that you have not downloaded any footage from the site. It's hard to tell what was the exact issue with your request, but it sounds like our team made an exception and issued a full refund regardless. We're sorry this has been such an unpleasant experience for you. Hope things make a bit more sense now. If there's anything else you'd like to share with us, please let us know.
Andrici Mugurel T.
You need to pay a full 1 year subscription in order to get their 30$ or whatever / month price. This is clearly a scam.....
Alex G.
DO NOT TRY THIS WEBSITE UNLESS YOU ARE WILLING TO LIGHT $360 ON FIRE BECAUSE YOU CAN'T TRY IT OUT FOR 14 DAYS TO SEE HOW WELL THE DOWNLOADS LOOK IN 4K, YOU CAN ONLY LOOK AT CLIPS FOR 14 DAYS...WHICH YOU CAN DO REGARDLESS OF THE SUBSCRIPTION. SO SCAMMY! Some of the downloads never even came through to my email either and I had to download several times. I will not stop until I get my money back because this is ridiculous. I've contacted my bank Goldman Sachs an hopefully they can get the money returned to me.
Humble N.
Basically I tried for a year, went through the song and dance of having to try and cancel my subscription through their support. Because I just needed it for a few months. They confirmed it was cancelled. Because you can't do it online. They still billed me this year and then didn't answer any of my emails. It's currently in a charge back with my bank to try and get my money back.
