Artera HomeWicker baskets, wall-woven decors, placemats & trays handcrafted from seagrass, water hyacinth, rattan, and bamboo, all products contain Vietnam's nature and the story behind its people original here.
Artera Home (arterahome.com) has 44 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Stephanie J O.
I had a free shipping discount that was missed. It wasn't applied post purchase and customer service was horrible
Response from Artera HomeMar 11, 2026
We sincerely apologize for the inconvenience you experienced. Our customer support team will review your case and assist you as soon as possible. Thank you for bringing this to our attention. Artera Home
Staci
I haven't received my order and I wasn't told it was lost until I reached out looking for it. I've been told it will reship but have not been advised when that will occur.
Response from Artera HomeMar 3, 2026
We’re sorry to hear about your experience. Our team is currently looking into this and handling the reshipment. Thank you for your patience. Warm regards, Artera Home Team
Sandra G.
Wall baskets arrived very late. When I opened. One of the wall basket was damaged. Tried emailing. No response. Tried messaging through Instagram. No answer. Very disappointed. I bought these because they looked beautiful but there is absolutely no customer service.
Response from Artera HomeFeb 23, 2026
We’re very sorry to hear about your experience. We sincerely apologize that your wall baskets arrived late and that one piece was damaged when you opened the package. We also regret that you did not receive a timely response from us. We are currently reviewing and improving our customer service process to ensure this does not happen again. Your feedback is extremely valuable and helps us do better. Thank you for bringing this to our attention, and we truly appreciate your patience and understanding. Artera Home.
Janine B.
Fantastic customer service!
Response from Artera HomeJan 24, 2026
Thank you for your kind feedback. We truly appreciate it and are glad to assist you. ✨
Claire D.
Love the way you tell the whole story of how your p er inducts are made. Love that you continued to update me after I place my order & sent me a picture of the woman who made my wall hangings!!
Response from Artera HomeJan 14, 2026
Thank you so much for your lovely feedback! We’re so glad you enjoyed the story behind the piece and meeting the artisan who made it. Your support means the world to us ✨
Kelsey C.
Mirror is broken, arrived in several pieces
Response from Artera HomeJan 24, 2026
We’re truly sorry that the mirror arrived broken. We acknowledge that our packaging experience was not sufficient and are actively improving it to prevent this from happening again. We hope we’ll have the opportunity to serve you better in the future.
Kelli C.
still never received my order after a month. I keep getting the same nonsense that it’s coming. Do not order from them
Maria N.
The quality of the baskets are great and it looks amazing on the wall in my entryway and the price was decent not expensive would definitely purchase from Ayer’s Home again for h waitvi already did thank you 😊
