Terence T.
Shoe Delivery Date
I needed the shoe by a certain date. It was annoying that know one replied to my messages to let me know when the shoes would arrive. However, the good news is shoes arrived in time. Otherwise, my resting would have been 5 stars.
Response from Arrowsmith ShoesSep 4, 2025
Thank you so much for your honest feedback – and we're really glad to hear the shoes arrived in time! 🎉 That’s a huge relief! That said, we're truly sorry for the lack of communication – you deserved timely updates, and we completely understand how frustrating that must have been. We're taking your feedback seriously and working on improving our response times so no one feels left in the dark. We really appreciate you sticking with us, and we hope your next experience earns that 5-star rating! 🙏👟✨