Arrowsmith ShoesReviews of arrowsmithshoes.com

If I could give 0 stars I would because that is what they deserve. Like many others on here the return process is horrible. I have been fighting with them for months to get a return and still have not received it. DO NOT BUY FROM THEM! They tell you over and over it is being taken care of and then never happens, they dodged calls and I could never get through but when I call back through a different number they conveniently answered with some excuse about the phone lines. It is just one thing after another with this company.

Same experience as most. They keep a huge amount of your money AFTER you pay $$ to ship their products back. Been chasing them to actually receive the credit to my card for weeks with no success. This company sucks and should not be in business.

BUYER BEWARE ~ They are by far the most dishonest company i have ever dealt with. They do not send out the correct product and getting a refund is simply not going to happen unless you pay by credit card and do a CHARGE BACK. DO NOT BUY FROM THESE SCUMBAGS THEY WILL KEEP YOUR MONEY

Dishonest company! We got the run-a-round for well over a year stating covid shipping delays. We called and emailed countless times. They don't respond. Don't acknowledge there is a problem. Certainly have never attempted to resolve the issue with a refund or shoes. They're criminals and steal money!

SCAM!!!! Customer service is horrible; I have been fighting for the return for months. We sent everything back the way they requested, and they still need to give us a return. I will never use this company again! This place is a scam. Their address is some parking garage in Skokie!!!!

Ordered a pair of shoes 11 days ago and they have not been shipped yet. Have sent emails but they do not reply. Have asked Paypal to cancel transaction and refund my money. AVOID arrowsmithshoes.com AT ALL COST!

Should be ZERO stars. I returned a pair of shoes on 4/5/21. Package was delivered to them on 4/10/21, but they neglected to mark it as received until 4/16/21. They then said that I must wait another 10 days from "receipt" date for my refund. As of today it has been 13 days and STILL no refund. You can't reach anyone by phone (get message that they're busy serving other customers and to leave a VMS), and so can only communicate by chat, which is BS. They give you the runaround, I guess hoping that you won't pursue it any further. Well, I WILL be pursuing it further. They now have the shoes that I returned AND my money. This is not how any legitimate company does busniess. BUYER BEWARE!

All i can say, is that this company is irresponsible and the service is atrocious. Waited 3 weeks, called and wrote in on several times . No satisfactory response and finally i have had to escalate the matter for a refund. Still awaited. Buy at your peril . Avoid at all cost.