Nora Lynn G.
They refuse to apply payment to pay off my loan
I sent them over $600 to pay off my account and they refuse to apply the payment. Customer service was condescending when I first called, speaking to me as if I don’t understand how loans and payments work. On phone call #7 or 8, the agent just could NOT understand what I was talking about. I’ve gone around and around with them and gotten nowhere over the course of a month. Had to file a formal complaint with CFPB - hopefully they are able to do something or speak to someone - there is $600+ out there in the ether MISSING!