ArraeReviews of arrae.com

I recently made a purchase from this brand, influenced by numerous glowing reviews that praised their exceptional customer service and product quality. My order was placed early in the morning at 8:30 AM. Merely two hours later, I was notified of a 15% discount applied to all products on their website. Promptly, I contacted customer service to request a price adjustment or refund to reflect the new discount. Disappointingly, Donovan, the customer service representative, curtly stated that since my purchase was made at 8:30AM and the sale began at 10 AM, they could neither offer a price adjustment nor accept a return. This response was not only dismissive but also contradictory to the company's stated return policy, which allows returns within 30 days for unopened packages. As a first-time customer, this experience has been profoundly discouraging. It reflects poorly on the company's dedication to customer satisfaction—a key factor in fostering brand loyalty. I strongly advise potential customers to proceed cautiously when considering purchases from this brand, as their policies may not align with their advertised commitment to customer care. Regrettably, I intend to return my package upon receipt and will not be patronizing this brand in the future.

AWFUL!! AWFUL AWFUL AWFUL. Is it me, or do none of these things actually work? I started with MB 1 and noticed MY HAIR WAS FALLING OUT. It made no difference in my weight either. In addition, when I tried to cancel my subscription I forgot I had within the 24 hour window (BECAUSE MY HAIR FALLS OUT), these morons decided not to answer me at all until it was “too late” because it had shipped. (I tried canceling 5 mins after I received the email that I had been charged.) It took them more than 24 hours to email back — no number on the site, only relying strictly on email. They never even responded to my IG DM. Completely ghosted after saying “too late, it shipped!” I don’t understand how some of these companies operate with a conscience. Shitty product, shitty customer service, with a shitty marketing strategy consisting of bait-clicking ads that are peddled to female millennials via dumb influencers. DO NOT USE THEIR PRODUCTS!!! Shitty quality and AWFUL business model!!!!

Don't trust this company. They bombard you with email promotions and then when you try to use them they claim the codes expired. After attempts to reach out to customer service, no suitable resolution was offered. They just try to push a measly 10% off coupon to try to trap you into their monthly subscription. Arrae also does not have a Google business page, why? Because they know so many people would leave negative reviews. If you also try to leave feedback on their website it will be taken down. Currently you can't even leave a review, the page is disabled and again offers a promo code. What a joke. So happy I didn't fall for this farse of a business.

I purchased their creatine product, Tone, and after trying and disliking it I left a negative review on the product page. I went back to the page today and my review is no where to be seen. Also while they say the product has 311 reviews as of today, they are only displaying about 10-12 reviews, almost all positive. Very deceptive marketing practices.

Arrae Tone gave me the most awful migraines. For a company that’s so forward facing, the customer service was surprisingly dismissive and not interested in assisting me at all. Their other products are ok at best, I can’t say they’re actually effective with what the company promises. I won’t be purchasing anything from arrae again.

I ordered some products and reacting to them. They were just purchased and Arrae would not return the products. I emailed and the person emailing me was no help so I asked to have the manager call me and of course no reply back. I would not recommend these products after experiencing this.

Total scam. Took for 3 months did not lose a pound after 1,000 cal diet and z5 days a week cardio and exersize. They refunded me one bottle but I bought 3. Total snake oil scam.

I’ve had a really poor experience with this company. They increased my subscription without any prior notice, which is unacceptable. To make matters worse, they completely ignored my emails, and when I finally got through to customer service, I was met with dismissive and unhelpful responses that felt more like gaslighting than support. The products are simply not worth the frustration of dealing with a company that clearly doesn’t value its customers. I would strongly advise others to look elsewhere.