Amanda D.
Misleading Subscription Practices and Poor Customer Service
I was genuinely excited to try Arrae and had high hopes for the product. Unfortunately, my experience with their subscription process has left me extremely disappointed. Despite skipping my September order, the product was shipped and I was charged for items I did not want. What’s worse is that when I first purchased, I believed I was making a one-time purchase, not enrolling in an ongoing subscription. The website experience was unclear and confusing, and I only realized later that I had been placed into a multi-month subscription without fully understanding it. When I reached out to customer service, I was left with the product and the charges rather than a fair resolution. This response made it clear to me that customer experience is not the priority. The entire process felt less about supporting the customer and more about ensuring the company could push out product and collect payment. This is very concerning, especially as larger companies have faced scrutiny for using confusing and deceptive subscription interfaces. I see similarities here, which makes me even less confident in continuing with Arrae. At this point, I do not trust their replacement or subscription system, and I have cancelled my account. A wellness company should be focused on transparency and trust — unfortunately, Arrae has lost mine. I hope they take this feedback seriously, because trust is what earns long-term customers, not confusing systems and appalling customer service who will spend time protecting the company's interest rather than being customer focused.




