ArraeReviews of arrae.com

HORRIBLE PRODUCT - HORRIBLE CUSTOMER SERVICE - I am stuck with a few hundred dollars of product as had adverse reaction - made me sick to my stomach and the smell alone could give you headaches and make you sick. I can't give it away! - they are absolutley disgusting - bought the protein eletrolyte powder and creatine gummes - they only allowed one return of the 4 items and only refunded the least expensive item - could not return unopened product. DO NOT BUY _ the product is disgusting - so artifical and strong artifical flavours. I have tried many similar products and this is by far the absolute worst - the whole experience could have been improved by somewhat decent customer service but they don't have that. Buyer be ware.

The most horrible customer service and product. Ordered 2 of their products, says 30 days money back guarantee used one of each product realized not for me, they only gave me partial CREDIT to their products so from 107 dollars I only got 37.00 dollars . Which is so stupid as I said I did not like their product. I was not given any choice. 2 weeks later I get an email that I am getting shipped the same product and they had debited my credit card for the full amount. Stuff which I did not order and even if I did you think they would first used the credit sitting with them. I messaged them right away to reverse and not ship me any more stuff still waiting to see the credit on my account.

Do not buy from this company. To save money i signed up for a subscription. Then got the product, a flavoured protein powder, and it was terrible tasting. So I retuned it. They were fine about it. I assumed, wrongly, that this would cancel my subscription. It did not. As soon as I saw generated emails that product is about to ship and has shipped I emailed them and they said it was too late to stop it, but to email them when it arrived for a return. Between Christmas, travel and being sick i just got around to returning a product that should have never been shipped to me and now they say that it is outside their return window (by 10 days). So I have spent several hundred dollars on a product that tasted like cough syrup. Therefore I would definitely not recommend.

I would give it zero stars. Just another health scam. If you have any issues after taking the first one and decide to return for any reason even unopened boxes all they will give you a store credit. They tell you it’s sold as a set. No refund

Please be careful with this product. It appears to be an unhealthy scam with strong marketing behind it. I wish I could attach the photos — the pills noticeably changed color just a couple of months after purchase.

The stuff tastes terrible. Tried it in coffee. Awful. Threw it all out.

Terrible customer service. The MB-1 +45 supplements made me very nauseous. I tried to report this on the website, but it wasn't working. By the time I emailed customer service it was over 30 days and they wouldn't do anything for me, even though it was only 45 days. They wouldn't let me exchange the 2 extra open bottles I had for anything else. Very disappointing.

I ordered four items from Arrae.com—three supplements and one pill case. Soon after, based on my doctor’s advice, I decided to keep only one supplement and return the other two. I immediately initiated returns through the website, but Arrae’s process was unnecessarily complicated, requiring separate requests for each item even though they were in the same order. After about two days, I received approval emails and QR codes for FedEx. I packed both unopened supplements (Magnesium and Tribiotic) together in the same box and shipped them. The following week, Arrae confirmed receipt and refund of the Magnesium but never acknowledged the Tribiotic. Expecting a delay, I waited and then emailed for an update. Arrae responded that only the Magnesium was received, which is incorrect. I replied, explaining both were returned together, and requested a refund. It has now been over 24 hours since my follow-up with no reply, even though they previously responded faster. I attempted to resolve the issue through my HSA bank, which processed the payment, but they cannot dispute the charge and can only try contacting the vendor. Unfortunately, Arrae has no phone number—only an email—making resolution nearly impossible. This experience has been frustrating. Arrae’s return process is inefficient, their communication inconsistent, and the lack of customer service options leaves consumers with no proper recourse. I request that Arrae issue the missing refund for the Tribiotic supplement and improve their return and communication policies.