ArOmis AromatherapyReviews of aromis.co

My order came in and the bottle was broke. It was shipped in a padded envelope. Bottle was not in a box and I have emailed customer service and have not gotten a reply. It has been days.

Arrived leaking

Both refinished glass placement reservoirs were broken on arrival. When attempting to get support, I felt as if representative was expressing doubt regarding legitimacy of my claims. Like dude, it’s 20 flipping dollars! The time I spent writing the e-mails to support was worth more than that! I don’t care about money, but about principles and quality. I have had original device for over a year and have had to replace these glass pieces at least twice. I know they are breakable. It was still worth it to replace them periodically, but not if they break before first use! My motor was also failing at this time, which may have contributed to breakage as I was having to manipulate the devices to test motor. Regardless, I have probably spent at least 200 bucks on this diffuser and parts over the past year. Additionally, I have wasted my time in troubleshooting it. I’m done wasting my time or money for a product too delicate to perform its task just to be met with disbelief when I request warranty support.

I just should not have had to buy the replace when I was shipped a split dropper

Should buy it from Amazon instead since you can get help quickly if something went wrong.

order didn't arrive.

I ordered 6 dark based units and received 6 different lighter shades of tint. When I inquired about this they told me I could pay for the shipping back to them and then shipping again back to me to have the bases replaced with the correct shades. I already paid a lot for these units and I think they are overpriced (I got them off reduced clearance section). I got both the 12hr setting and the 8hr (10m on 10m off) setting, and with the 10m on/off setting I have to say, it certainly doesn’t fill my small one bedroom apartment with scent (maybe just one room at a time) so I’m a little disappointed. The 12hr settings I bought for a larger space/use in a house, but I’m hoping with the continuous flow of scent they will do a better job. So overall I recommend probably just getting the manual 12hr units if it’s a big space you’re looking to buy for. I still haven’t tested them yet. At this point, it wasn’t worth the money even at a very reduced price and I regret buying 6 (came to $85CAD each after discounts etc.). Should’ve just tested the waters with 1 of each timer settings first (and maybe not bothered buying anymore).

The diffuser stopped working after a couple of months. When I called the company, they told me to take it apart and fix it myself. They said they would text me a link to a video on how to repair it. I never received the text with the link but was in the middle of packing/moving so was not able to follow-up.