Armstrong SteelReviews of armstrongsteelbuildings.com

Their sales pitch tells you planning permission is certain on top of all the other falsehoods they state. So our city would not approve the building in specified location we told them, so we found another location. This gave Armstrong a reason to add engineering charges for no apparent change in weather conditions. After 6 months, the building arrives, all the upright steel is rusted and most parts are just heaped on a flatbed. Top rail of roof is not shaped to the contour of the roof panels, they use foam inserts to fill the holes, so how long will it be before rain is blowing in. Side rails were too short and if it was not for the expertise of our erection crew, this would of been a sorry excuse for a building

To further explain, I purchased a building from Armstrong at the end of last year where the Salesman told me multiple times that the building would be AISC certified. I was at omit about verifying the certification as I am erecting the structure in San Luis Obispo California where the county building department requires the AISC certification to pass plan inspections. The original quote for my building clearly states that “Every Armstrong Building is AISC certified”. They will tell the buyer after the fact that they only said they build to AISC guideline but clearly the documentation shows a different claim. With this proof of certification, I felt comfortable purchasing the building knowing that it was certified by a reputable association such as AISC. Now when I ask them for the certification they are telling me they actually do not have a certification with AISC. Instead they are now claiming to the buyer (Me and likely others) that they are in the final process of receiving their certification through AISC. Currently working with AISC certification Administrator to verify they truly are in that process or not. Highly unlikely. I don’t expect AISC to get involved in our dispute by any means but I do feel obligated, for the protection of future buyers of their buildings, to know up front that the Armstrong building that they are going to purchase in not AISC certified as claimed in their quote to me. I also don’t believe a company like this is representing all of what AISC has worked so hard to be and is the reason for this communication. The issue I am having now is that my county building and planning department is in need of a certification prior to approving my erection of the building. As Armstrong cannot come through on their promise I now have to hire a third party inspector, pay him out of my pocket to inspect the welds and quality of the beams, and cross my fingers that they will actually pass to the AISC specifications. The second issue was the quality of the rigid frame columns and rafter coatings. As the building was fabricated in Colorado it had to be trucked out to California. I asked for them to send me pictures of the loaded trailer prior to leaving so I could be prepared to unload once at the site. The pictures showed my building sitting outside partially covered in snow. When it arrived and started to unload I noticed that most all of the beams were rusted through, primer flaking off as they sprayed over oil and debris and areas with no primer coating whatsoever. Armstrong's excuse (always an excuse putting it back on the customer) was there are no guarantees on the primer and it was caused by the road salt which they are not responsible for. Their solution was to send me a 5 gallon bucket of primer. Really! I would have to completely sand down their shotty workmanship which I have no clue how to do, I would then have to re primer some 50+ beams which I don't have the equipment not the talent to do. The quote I got was for $7+k to sand, clean paint, use forklift to rotate and repeat. Remember I just spent close to $120k on this building and this is what I am dealing with. I am not just some angry customer that feels I was taken advantage. And I am not one to typically complain but please pay close attention to what I have written in this review and make your own decision on who you have to fabricate your metal building. The last thing I wanted to do is have to write a negative review on any company I deal with but this one is a easy given as from the first call to them up to now has been the most painful relationship I have ever had with a company. Their CEO has a mission statement on their website that would lead you to believe that this is the company you want to deal with. The problem is without any contact information to be found there is no way to inform him of the issues and bad customer support I've received so likely doesn't even know what is going on in his own company. At least him not knowing would be my hope! If I were able to share my documentation with others reading this review It would paint the picture for you of my painful dealings with Armstrong Steel. Instead there is only one person that I have shared this with and that is my contract lawyer who is telling me this is an absolute given that Armstrong has misrepresented themselves in a way that will be to my (and other buyers in the future) benefit. PLEASE STAY CLEAR OF THIS COMPANY! I would be looking real close into the 5 star readings that you see below before falling into this trap as anyone can add a review! I will let this review soak in for a while prior to filing a formal complaint as the term and conditions state that I cannot have both a review and a complaint at the same time. Please read and understand my experience but also make your own decision as to who you spend your hard earned money with to provide your metal building. Note to Armstrong response to this review: Do not bother responding to this review in an attempt to make others feel like you truly provide “post sale customer service”. There is only one thing you need to respond with and that is your CEO’s personal contact information which is non existent anywhere on the web! Would be very surprised if he doesn’t know the true inadequate service that your company is giving myself and others, the customers. Thanks, JG Thanks, John Graves

I recently purchased a 25x40 from Armstrong. The quality of the building seems good and the sales team is great, but the customer service ends after the sale. All of the associates downstream are fairly unresponsive. The shipping department is very amateur. They ship multiple loads on one truck bed with little regard for the end user so if you're the first drop, expect to spend 1-1.5 hours unloading and reloading someone else’s building, and taking on the liability for it. If I could do it over again I would definitely go with a different building manufacturer.

Buyer beware these pieces of excrement don't want to sell you a building they want to steal your money and offer no customer service after they get your down payment. There are plenty of other honest and honorable companies out there avoid this company like the plague. They probably had employees or close friends write any positive reviews they recieve.

Everything seemed normal when I gave the salesman the size and specifications of the building I was looking for, but once they had my information they came back with a quote that was considerably higher than the other competitive quotes. Once I stated this to them the salesman started saying that everyone else was quoting cheap inferior materials and that I needed to believe that they had the best product on the planet. Typical salesman tactics followed with the salesman claiming that their management was giving me a special deal from reduced steel costs and how he needed a deposit today or the price could change the next day. When I did finally did say no I was not interested the salesman turned up the rudeness. I eventually hung up on the salesman, because he would not take no for an answer. I left the whole experience feeling greasy & dirty like a door to door salesman had just tried to sell me the next great vacuum, encyclopedia or knife set. A few days later I decided to contact Armstrong to let them know how my experience was with their sale staff. As always I had to leave my name & number and wait for a call back. The following day I received a call back from the same Armstrong salesman barking at me about why his management was receiving a call from one of his contacts. Apparently I was a contact, not a real customer. He did not try to resolve any issues I had. He only wanted to try to belittle me over the phone. Now that I think about the company name ARMSTRONG, it is a great name for the company, as that is apparently how their sales staff sells their products...Strong Arming their customers! If you plan to shop competitively for your building, or you enjoy this kind of punishment steer clear of Armstrong!

Salesman told us everything we wanted to hear. We had been researching buildings for the last 2 years. Armstrong Steel is very quick to get papers out to sign and you feel as though you will be taken care of, then everything goes down hill. We signed for a building and put down a down payment. 10 days go by before we hear from a project manager. Project manager has us make corrections to a drawing and send in a list of requested accessories. After a week of no response to email and phone calls I was able to call our project manager using *67 before his number. He answered right away. He had questions about our drawing. After trying to explain to him multiple times that that wasn't even a drawing we were interested in, I emailed the paperwork again. With no response our project manager sends us docu-sign agreement for another chunk of cash. Only problem was just about everything listed was incorrect sizing, wrong insulation and additional parts never requested. After 2 emails and multiple phone calls we received a response. We asked to speak with his boss to find a new building manager and have been refused multiple times. Can't even get the contact info. They are only interested in pushing buildings out the door. Their salesman, who then contacted me 1 1/2 months into the purchase about buying the same building again, will tell you they are on record pace this year and are swamped with work. Please let this be a big red flag to you as I didn't pay attention to it. You will not get there Armstrong Value promise "Work, for us, is about educating customers so they're able to make the best and most informed decision". We are first time buyers of a shop with friends in construction to help assemble, but not the full knowledge to do everything. We have received absolutely zero help or advice as to what are building is even going to be used for or if there may be a better option. Please don't make the same mistake I did. Response to Armstrong Steel - I appreciate you looking into my review. However, I believe this is to try to look good for promising customers. I have had to resort to calling the initial salesman that sold us the building. He said he will try to contact his supervisor who will then try to contact my project managers supervisor to get this resolved. The last conversation with my project manager was my request to work with someone else and speak with his boss with his response being, " I will pass on your emails to my boss. He "might" get in contact with you, but he is pretty busy." I have all the email and phone call records showing unanswered questions and false information. Please provide a contact name and number so I can actually get some help with this.

I started working with Armstrong Steel Buildings in November. I signed a contract for a 40x40x16 Steel building for 15000.00. Gave them a 4500.00 deposit. After that it all change. They tried to charge me for things that were suppose to be with the building. They ended up giving them to me like they said. Then they try to slip another contract by before it goes to engineering changing the ibc codes. They didn't even call. I e-mail the CEO and he doesn't even call he sends a e-mail saying he will look into it and they don't give money back for buyers remorse. Really great customer service. He said he looked into it but a future email from him he didn't even know my roof pitch. I am working with the BBB and Armstrong steel is dragging there feel. I will keep updating as this goes on. I should have done more research on this company and the CEO. I would have never even called. Hope this helps the next guy or gal.