ArmoireReviews of armoire.style

I was unable to wear any of my 7 selections due to fit/style/fabric. I made a similar subscribtion through rent the runway and was able to wear 4 out of 5 selections. RTR was a much better value/quality. Also, when I went to cancel subscription with Armoire I had already been charged for next month's subscription even though it was the day my clothes were due for return and they would not remove it so ended up paying $200 for nothing!

I'm disappointed! I just signed up and the selection in my size was extremely limited and all the best seasonal pieces/colors/brands/styles are unavailable. I felt like i was shopping in an second rate consignment shop:( I've heard such good things. I also don't like that you have to put a credit card down before you shop and then you can't cancel. I will be canceling as soon as i am able (you can't until you get your first "case"). All the reviews I have read state the return shipping can take up to two weeks! You have to get all the items back by the next billing cycle or your membership reinstates?! So if it takes 2-5 business days to get the items and the up to two weeks to get them back, you have no time to wear the stuff if you want to cancel. Now I have anxiety of being charged twice. All feels very deceptive and I have buyer's remorse.

Unfortunately I had a very negative experience. I was unable to cancel my subscription online right after signing up, and when I asked for help I got a message implying that my order would be canceled, but it was not. Sadly, I didn't notice until many months (roughly ~$800) later. I found their service team very challenging and definitely not on my side. If was as if they were begging me not to cancel and it felt like I was being tricked into sticking with a service I didn't want. I don't often leave negative reviews and want to support a small business, but because of their unclear and misleading customer service, I lost a significant amount of money. Attempts to resolve this went nowhere, and they keep emailing me asking for a review, so here it is.

There were not nearly enough clothes available in my size. I spoke to somebody and thought I had canceled my membership effectively, but had not. Charges kept coming on a credit card that I don’t unfortunately keep a close eye on. I wound up with a huge credit that I could not spend.

I paid for my monthly rental and then attempted to put items in my "case". All of the items I attempted to select were unavailable. I had already been charged, yet couldn't select any items. I asked for a refund and was denied. The company did not provide any response to my concern that all of the items I was interested in were not available. I basically paid $119 for clothing rental and received nothing in return. I cancelled my membership and the company did not ever acknowledge that I paid for a service that I didn't receive.

I think it’s either an intentional scam or an inadvertent one. They are so disorganized and unprofessional they received the returned clothing. They showed have the tracking information showing they received it and yet they charged me for the items in the bag. I’d love to know if this is a widespread issue because I met my responsibility of returning the clothing and they are still charging me about $600. Another person told me they did the exact same thing to them and sent her to collections. I photographed everything before they went in the return bags and have tracking showing it was returned but it seems they still can loan out what I returned and charge me for it.

Fun times y’all. I was just charged $199 by Armoire Clothing Rental after having USPS Business pick up my package and confirm that they picked it up on June 10th. I received threatening emails days after thinking I returned them saying I’d be charged $119 for my membership if they didn’t get my packages back. I contacted them and was connected to someone named Nicolette who exchanges about two emails with me a day about filing missing mail reports to find thr packages. Since we only exchange about two emails a day it takes us about a month for me to get a claim filed. Now, it’s July 12th and I’ve been charged $119 for a new membership. Let me run down how horribly the clothing fit, too. I ordered two wrap dresses, neither closed across my 34G chest despite ordering the extra extra larges. I ordered a Diane Von Furstenberg dress that showed off my butt cheeks. I ordered a pair of BB Dakota that had such an unflattering fit that I wanted to throw them in the trash before getting them above my knees. I also got an okay French Connection midi dress. I wore it to my birthday thing in May. But it only was “okay.” Not worth the ridiculous price tag to purchase. Ultimately, I ordered an okay French Connection button-up. To purchase the top it was $54. The top was something like $28 on their website. I should have taken pictures of the horrible fit of all these things, except the French Connection top/dress. I just want my money back. Maybe if I Karen this on enough social media platforms I’ll get my money back. Maybe.

First things first, read their Facebook reviews. The situation I describe below has happened to multiple women. Now for the story... I rented clothes from Armoire after Rent the Runway changed their plans. I had been an unlimited RTR customer for over 3 years and wanted to try something new. I was also 7 months pregnant and needed something to wear for a wedding. The clothes arrived and I wasn’t super impressed with the quality or options. I returned the clothes immediately after the wedding in late October and put in a request to cancel my membership with Armoire given I had nowhere to go - I was finishing my MBA program and all my classes were entirely virtual. Someone from the Armoire team responded to my request to cancel and asked if I’d like to pause my membership for 2 months. Unfortunately, this email went to my spam. After 2 days without any response from me, the woman informed me she placed me on a 2-month pause. To be explicitly clear, I asked to cancel my membership and they paused my membership without my consent. I have the emails to prove this. I had a baby in February so didn’t check credit card statements or anything until a few weeks ago when I realized Armoire had been charging me $119 every month since January (that’s $597) for NO SERVICE provided. I didn’t rent anything for the entire time period they were charging me. I immediately reached out and explained the situation, figuring they’d refund me immediately given the situation. To my surprise, they insisted they have a strict no refunds policy and blamed me for not noticing the charges. To say I was flabbergasted is an understatement. Rent the Runway has it’s faults, but their customer service would never handle things this way. I disputed the charges on AmEx and Armoire disputed my disputes (which is uncommon, according to AmEx), telling AmEx I never returned the clothes I rented in October 2020 (an accusation they’ve never conveyed to me directly). Given the lengths Armoire is willing to go to keep my measly $597, my guess is they’ll be bankrupt within 6-12 months.