Ark7 pioneers fractional real estate investing and is committed to making it accessible to everyone. We empower the community to invest in rental homes, share by share. Currently, we feature high-yield, professionally managed rental homes in 10 states and are rapidly expanding to cover the rest of the U.S. Investors appreciate Ark7 as a valuable resource and a modern platform for accessing real estate investment, enjoying true passive income, and diversifying their investment portfolio. Cash distributions are paid out to investors every month.
Ark7 (ark7.com) has 272 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
ark7.com
Website
ark7.com
Category
Investments & Wealth
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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I’ve been unable to reach Ark7 support despite multiple attempts. Emails have gone unanswered, the listed phone numbers only lead to voicemail with no live support option, and the advertised Calendly scheduling page appears nonfunctional with no available appointments. Ark7 is holding my invested funds, yet I currently have no reliable way to speak with or get a response from a support representative. This lack of accessible customer service is extremely concerning and disappointing. I won't be recommending this to any of my friends and in fact will advise them to stay away.
Response from Ark7Oct 1, 2026
Hi P Y,
We’re sorry to hear about your experience and understand your concerns about getting in touch with our team. We take your feedback seriously and would like the opportunity to look into what happened and assist with your account.
Please send us an email at [email protected] and include your reference case ID 1a0f3849a9f6e12c so our team can locate your case and follow up with you directly.
Thank you for bringing this to our attention. We’ll make sure your case is reviewed and that our team follows up with you directly.
The Ark7 Team
DR
Doreen R.
No Humans for Customer Service
It is impossible to talk to a human at this company if you have a problem! Someone hacked into my account and is selling off my properties for cheap. They have changed my password and I can't get into my account and Noone but AI bots will help me! Customer service is awful! Everything was great as long as you don't need help. I don't trust this site to be secure!!!
Response from Ark7Sep 23, 2026
Hi Doreen,
We’re very sorry to hear about the account access and security concerns you’ve experienced.
Our team has been in contact with you by email and has already escalated your case to our internal team for review. We’re continuing to work with you to help secure your account and address the reported activity.
We appreciate your patience and understanding while our team reviews the situation. Please continue responding to our support emails so we can assist you with the next steps.
The Ark7 Team
SN
Sipusisiwe N.
I downloaded the app entered all…
I downloaded the app entered all necessary information, next I wanted to start purchasing I was asked to fill out the SSN then I couldn’t proceed because it kept saying the account already exists. Yes of course it’s mine however I can not go past that I re downloaded login in settings all other information is correct however stuck . I have messaged support team have not received response.
Response from Ark7Sep 15, 2026
We’re sorry to hear about the trouble you’ve experienced while trying to complete your account setup. We’ve replied to your initial message with troubleshooting steps that should help resolve the issue. Please give those a try, and if you need any further assistance, you can reply directly to that email thread or send a new email to [email protected] with your case ID 1a097ca7fcf1c9e3 so we can properly locate and assist with your inquiry. We’re here to help!
JD
Joe D.
Very hard (nearly impossible) to sell shares
Very hard to sell shares. I've been waiting to sell my last share for over 6 months.
There is very little info about my purchase including the date of purchase and the selling period. They responded to my review by giving me a reference ID and a promise that their "staff" would assist me.
What I received was a bot with a programed reply on how to sell my last property. I already know how to sell on the site.
They stated the "sellable" indication but like I said, there is noting on the site that states what the holding period is or when I purchased the property.
I should also mention that Im a CPA with a long history in the real estate business. With so little information available Im thinking that it's a scam.
Stay away from Ark7!!!!
Response from Ark7Jun 16, 2026
Hello Joe,
Thank you for your patience and for allowing us to help. We're so glad we were able to connect with you and resolve the issue. We truly appreciate your support and are always here if you need anything in the future.
Thank you for being part of the Ark7 community!
Hi Ryan,
We understand how concerning this situation may be, especially given the details you’ve shared.
We take matters like this seriously and would like to clarify that our records indicate the $5,000 deposit did not successfully complete due to a failed transaction, and Ark7 did not receive those funds.
As previously communicated, if verifiable bank statements or official banking documentation showing that the funds were successfully deducted and transferred to Ark7 are provided, our team will be able to investigate the matter further.
You may email us at [email protected] and include your reference case ID 19dbd37bd3192100, along with any verifiable banking evidence confirming that the transfer was successfully completed.
The Ark7 Team
OZ
ozzy ..
I should get 10% of 200$ which should…
I should get 10% of 200$ which should be 20$ per month interest.paid 100$ per share and only got 75$ per share thru a lot of hard work and no help. Whatever. I have 200$ 2 shares that finally are available to sell today Feb 19 but they won’t let me and 0 customer support just a basic terminator chat bot. Thanks Skynet. Waited over a year to sell my property and they won’t let me. Overall it does work and transfer in out are quick
Response from Ark7Feb 20, 2026
Hi Ozzy,
Thank you for sharing your feedback. We understand how frustrating this experience must feel.
At Ark7, the 10% figure is not a guaranteed monthly interest rate. Monthly distributions depend on the overall performance of the properties you’re invested in, including rental income and expenses, so returns may vary.
Regarding your shares being unavailable to sell, we’d like to look into this for you. Please email us at [email protected] with your case number 19c78bd743f2784c, and our team will review your account and assist you.
We appreciate your patience and the opportunity to help clarify.
Ark7 Team
CH
Chadd
Customer service is awful
Customer service is absolutely awful....going on 2 weeks with no reply over my withdraw...so basically don't use this app...they DNt care as long as they are using your money....and the return on your money is next to none.
Response from Ark7Jan 16, 2026
Thank you for your feedback, Chadd.
We’re sorry for the frustration caused by the delay and understand how concerning this can be. This isn’t the experience we aim to provide, and we’re actively working to improve our response times and support.
We will review our records to locate and respond to your inquiry about the withdrawal. If you have any questions in the meantime, you can always reach us at [email protected]. We appreciate you sharing your concerns.
The Ark7 Team
ST
Starr
Don’t do it!!!
Don’t do it!!!! It is nearly impossible to get your money out once you begin to gain. The gain is very little unless you deposit in a large sum, but you cannot get your money out easily.
Still trying to get my money out of ARK7. Not recommended
Response from Ark7Jan 8, 2026
Hi Starr,
Thank you for sharing your feedback. We’re sorry to hear that you’ve had difficulty with accessing your funds. Your concerns are important to us, and we want to ensure our users have a smooth experience.
If you haven’t already, please reach out to our support team directly at [email protected]. We would be more than willing to assist you in accessing your funds and addressing any concerns.
Ark7 Support Team