Vik P.
there was a promise of a refund was…
there was a promise of a refund was sent 10 usd, but then on their site they still sell the product which i paid for.. and midway it was cancelled youtube premium 12m, i had 6m then they had cancelled and refunded the last 6m so its a scam, customers dont get the full term they pay for?!
Response from Arigato Subscription LLCFeb 3, 2026
Thank you for raising this concern. We understand how frustrating it is when a subscription does not run for the full intended period. In situations like this, the interruption was caused by changes on YouTube’s side, which were completely outside of our control. As soon as this happened, we did our best to compensate affected customers in whatever way was still possible at the time. In some cases, this meant issuing a partial refund, and in others, we attempted to cover the remaining months ourselves. Unfortunately, YouTube has since closed off that option as well. While we acknowledge that the service did not complete the full 12 months, we want to be clear that we did not ignore the situation or walk away. We provided compensation where possible and have since stopped selling YouTube Premium entirely, marking it out of stock to avoid any further issues. We always aim to act fairly and transparently, even when platform changes are beyond our control, and we appreciate your understanding. ~ Arigato Gozaimasu ~