Ariens Co.Reviews of ariens.com

AVOID !!! Ariens snowblowers with EFI. They have defective electric fuel pumps when purchased new. Impossible to phone anyone at Ariens for warranty claims. Takes forever to get parts in the winter season. Save your money and frustration and buy from another manufacturer.

I had to pay shipping three times because your website said it would fit my snow blower and it didn't

We purchased an Ariens kraken snowblower. We sold a perfectly fine working john deere snowblower because i had a stroke that caused arm and side issues and I wanted a machine that turns easier. $7500. Later and its been rough going getting parts under warranty for a new Ariens snowblower. The starter acted up from day one and would never work. Took about four months to get a starter. It's now spring. The bar light on the front only half lights up. Waiting months to get that. The dealership can't get the parts for Ariens. Do not buy an Ariens product. If it fails, you cannot get parts under warranty or if you offer to pay for them yourself.

worst customer service I've ever seen in my life. I purchased a snowblower at local Rona and the previous owner had registered it and returned it because the piece of garbage that he bought wouldn't start then I purchased it and now ariens it's saying that they can't transfer the warranty and I have a receipt of purchase on a brand new machine. I'm not sure how these guys are highly rated. It's probably the worst customer service I've ever experienced in my life

Apparently, the company business model is to sell their products through retailers, but only service them through authorized dealers. I've been unable to contact the company itself directly by telephone, only a company called Hardware Plus who claims that they sell Ariens products but who could not put me in touch with the actual company. Our old snowblowers were OK, but I will never buy another one from Ariens. There are plenty of other companies out there making good products who deserve my business.

Wow. Bought a 24” snowthrower from northern tool in Minnesota. Filled it with gas and it idled out of control. So then We had to bring a brand new machine in to a repair dealer because northern tool couldn’t fix it. The repair dealer took another month to fix a brand new machine that ended up having a bad governor. Again it is a never used machine. Of course Ariens paid but what a terrible system if they don’t bother to test their outgoing products. Never Ariens again for us. Beware

Impossible to get through to customer service and their website assistance page has a form to submit. But no-one ever replies - useless is generous

This company has one of the worst customer service departments I have dealt with. You call thier customer service number and are on hold forever and it does not matter what time of day you call listening to the same song over and over. When I asked if they give a military discount I was told no and then told thankyou for your service seems kind of insincere. When it’s time to buy a new one it will be another company