Ariel Rider EbikesReviews of arielrider.com

Tried to purchase an e-bike. The model I wanted was out of stock so I emailed the company and asked if they had any sort of ETA on when it may be back in stock. To my surprise they said it would be available "next week". Well the next week came and on Thursday the bike was still not available so I asked them again about when it would be available as the week was now almost over. The response was just simply that they do not have an exact date of availability. When pressed again as they had already set the expectation, I just got the same response as the first one. Clearly they are not interested in any new customers. The support rep, Jamie, is doing the company a lot of harm and likely resulting in a lot of lost business. I will happily take my money to one of the many other e-bike manufactures and give it to them instead. Thankfully this pre-sale experience has given me an idea of how the company operates and why it would likely be a bad idea to do business with them.

Worst experience with any bike company I have felt with . Horrendous customer service thank you to Jaime and Chloe. I don’t even understand who trained them or how they got hired. Ordered bikes from super73 and rad power and amazing customer service and experience then tried Ariel and it’s been nothing but lies, stress and fingers pointed at me with no solutions. Our local ebike repair shop said they do not work on Ariel riders and that should have been the first sign. They said when you need parts for repairs they never answer and it takes weeks to get ahold of someone. I have Ariel the benefit of the doubt because they looked cool only to waste 1 month waiting , another week fighting with their team who refuse to help out in any way and they lie on the reviews saying we are wrong and another 2 weeks for a refund just to start back to where we started. No bike in the middle of summer when the website said shipping end of June . Have they heard of emailing their customers a week or two before they miss the deadline offering a refund or solution? No. Because they are not a real company.