SAP AribaReviews of ariba.com

A customer tried to get us to sign up to and use Ariba a few years ago in order to process POs and submit invoices. We declined at the time and continue to trade and exchange sales documents with them via email. However despite the fact that we have never used Ariba, every few months we receive "final demands" from them for invoices that are apparently being raised regularly for fees in relation to us "using their services". Trying to explain that we do not use Ariba and never have done is apparently too difficult for their staff to understand and I am sick and tired of having to send multiple emails every few months in an attempt to have the issue resolved. After reading all the negative reviews I am so glad we stood our ground and refused to use Ariba, however it would appear that even when you have nothing to do with them, it still causes you problems through no fault of your own! Absolutely terrible company!! Anyone considering using Ariba please take note - for your suppliers' sake, as well as your own!

It's incredible to think that such a hideous piece of software can exist in 2023, but here we are. Forced to use it when a client switched over. I dread having to invoice them now. Ariba has sucked the life out of me on numerous occasions. It's like the intern threw form fields and buttons at a screen and left them wherever they landed. Shocking. If this is a profitable venture for SAP then there's no hope for the world. Anyone who actually chooses to use it needs their head testing.

Appalling portal, multiple problems and errors, our suppliers submit PO all with differing requirements to upload invoices, the suppliers are not trained to raise correctly resulting in numerous errors before rectified. Having to use the portal to upload invoices is resulting in labor times costs to the client and delayed payment issues. Do not recommend and if a supplier ask you to use add cost to your services.

Worst piece of software I've ever used. Never works and causes huge (100+ day) delays to payments, resulting in large fees to clients.

Complicated, not intuitive, poor instructions, bad support, all in all, a massive user experience fail!

Too much effort to do simple tasks like submitting invoices. Terrible and very non-user friendly setup, don't know why my client uses this rubbish. Other clients have much simpler and straight forward systems.

Cannot even access invoices to be paid as invoice table is unavailable. This happens multiple times and it seems they don't want their clients to have to pay their suppliers. Portal performance is absolutely unacceptable. For a multi-billion company Ariba's performance, or serious lack thereof, is an absolute embarrassment.

Simple features like "reset password" don´t work. They have no telephone support and their Help center are not to any help. No chat, no telephone, no email to contact them...