SAP AribaReviews of ariba.com

As a customer the onus is on us to labour through the tedious process. It does not make payment any easier or more fluid, just allows a greater delay and for a finance department to absolve themselves of all responsibility. I hate it.

Working on their product is like smashing your head right against a solid wall!!! I don't know why they are still managing their legacy application which ideally should get deprecated ages before. It is very difficult to work on such an old project and lot of time & efforts will be consumed in doing the setup itself.

I can only recommend this software for IT colleagues who wish to torture their buyers and suppliers: -Horrendous user interface: makes me feel like a 90 year old grandma using the internet for the first time - Zero logic behind its processes: designers obviously never actually worked in purchasing - Massive amount of extra work and clicks to accomplish anything; we'd literally be more efficient using email I cannot describe what I'd like to do to the loon who thought introducing this software to our company would be a good idea.

Pure trash. Whoever approves this software is either completely incompetent or corrupt. The software is full of bugs. UX is horrendous and it takes ages to complete even the simplest of tasks. I genuinely feel sorry for the companies who are using this mess.

Such a horrid portal to use for procurement events as a supplier. Password resets don't work, unable to log in or access event. Buyer not interested in problems and just points us in the direction of Ariba support. Guess what? There is no Ariba support.

I cannot log in. No short cut in the email with the PO as the website suggests. Confusing terminology. No welcoming email with a link to set the account up as was promised. Just an expectation to watch a 50min video to learn how to send them an invoice. As previous person said it sucks the life out of you. I am in tears. Support non- existent. Found the account setup screen but will not accept the setup. When try to log in assuming I have an account, not password refresh sent, just some random cloud email address, which is nonsense. No email received by them is monitored should you reply to it. If your supplier chooses to use this software, stop supplying to them. Seems to me its a way of extracting a service without paying you.

Very difficult software with many features that just create the supplier's work harder. You must be an IT specialist for understanding the problems in trying to log in the portal, but the problem is that this portal should be designed for sales and procurement people, not to IT Specialists. Not user-friendly at all.

OLD, obsolete technology sold to dummy users of the internet. Unprofessional, arrogant and defensive staff when contacting them for any technical question. They respond with languages like the following: "the issue is internal to you" "work internally to fix the issue." and sugar-coated with "Hope this answers your query." Don't exercise any patience with customer, let alone walking the extra miles working collaboratively to help find solutions to issues raised. Sometimes, they don't even spend time to understand the issue raised. Have to repeatedly tell them the steps to replicate the issue.